Senior Incident Command & Reliability Engineer

IBM; Boston (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

IBM Software seeks an expert-level Site Reliability Engineer to drive proactive reliability improvements across a multi-cloud platform (AWS, GCP, and Azure). You will own Rootly configurations, incident response, and SLO/SLA frameworks, with 75% focus on engineering and 25% on coaching and post-mortems.

You will work in Cloud Architecture and Reliability - Supportability, collaborating with global teams, setting standards, and communicating complex technical concepts clearly.

Qualifications

• Bachelor's Degree required.
• Master's Degree preferred.
• 10+ years of experience in SRE, incident management, or reliability engineering.
• Cloud experience with AWS, GCP, or Azure (all three preferred).

Responsibilities

• Analyze systemic failure patterns and design reliability improvements.
• Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack.
• Define and maintain SLO/SLA frameworks; use error budgets to guide reliability investments.
• Own standards, practices, and incident response across engineering.
• Edit and review CRCAs for quality and clarity.
• Develop and deliver training programs; coach teams through post-mortems.
• Partner with engineering leaders to elevate reliability practices org-wide.

Skills

Rootly configuration

PagerDuty

Jira

Confluence

Slack

Reliability engineering

Incident management

Observability

Kubernetes

CI/CD

Post-mortems

Education

Bachelor's Degree

Master's Degree

Tools

Rootly

PagerDuty

Kafka

AWS

Job description

IBM Software seeks an expert-level Site Reliability Engineer to drive proactive reliability improvements across a multi-cloud platform (AWS, GCP, and Azure). You will own Rootly configurations, incident response, and SLO/SLA frameworks, with 75% focus on engineering and 25% on coaching and post-mortems.

You will work in Cloud Architecture and Reliability - Supportability, collaborating with global teams, setting standards, and communicating complex technical concepts clearly.