MOTORIST SERVICES SPECIALIST - 76002456

State of Florida; Tallahassee (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a Motorist Services Specialist to evaluate license and vehicle registrations, enter data in ORION and CRS, and respond to inquiries. You will handle mail, payments, refunds, and daily financial reporting while ensuring accuracy and compliance.

State employees are paid monthly; background checks and CJIS clearance are required. A meaningful mission, growth opportunities, and comprehensive benefits accompany this role in

Qualifications

• Experience using ORION, FRVIS and CRS.
• Proficient with Word, Excel and Outlook.
• Ability to organize filing systems.
• Ability to collect fees and process refunds.
• Ability to perform mathematical calculations.
• Experience processing mail and routing.
• Ability to proofread documents for accuracy.
• Ability to compose clear correspondence.
• Typing and data entry skills.
• Proficient with general office equipment (PC, phone, scanner, calculator, fax, copier).
• Ability to communicate effectively both verbally and in writing.
• Ability to work independently and in a team.
• Ability to understand and apply rules, regulations, policies, and procedures.
• Ability to provide customer service to internal and external customers.

Responsibilities

• Evaluate and review license and registration applications for eligibility and compliance.
• Enter and maintain data electronically in ORION and CRS; compose correspondence and respond to emails.
• Receive and route incoming and outgoing mail; may handle payments and refunds.
• Generate daily financial reports and reconcile ledgers as needed.

Skills

MS Word

MS Excel

Data entry

Customer service

Email management

Tools

ORION

FRVIS

CRS

Online Registration

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886084

Agency: Highway Safety and Motor Vehicle

Working Title: MOTORIST SERVICES SPECIALIST - 76002456

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities
This position is responsible for evaluating and reviewing license and registration applications and other data for approval/rejection based on compliance with eligibility standards and regulations. This position enters and maintains data electronically using various databases including Online Registration and Identity Operating Network (ORION) and Cash Receipt System (CRS); composes correspondence and responds to email inquiries; receives and routes incoming and outgoing mail. This position might also handle payments, refunds, daily financial reports and reconciliation of financial ledgers.

Knowledge, Skills, and Abilities

• Skill in the use of Microsoft Word, Excel, Outlook
• Experience utilizing Online Registration and Identity Operating Network (ORION) and/or the Florida Real-time Vehicle Information System (FRVIS) and the Cash Receipt System (CRS)
• Ability to organize and maintain filing systems
• Skill in collecting fees and handling refunds
• Ability to perform mathematical calculations
• Experience processing & routing incoming/outgoing mail
• Skill in proofreading documents for accuracy and completeness
• Skill in composing correspondence
• Skill in typing and performing data entry
• Skill in using general office equipment such as a personal computer, telephone, scanner, calculator, fax, and copier
• Ability to communicate effectively both verbally and in writing
• Ability to work independently as well as with a team
• Ability to understand and apply rules, regulations, policies, and procedures
• Ability to provide customer service to both internal and external customers

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next GenerationIdentification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.