SYSTEMS PROJECT ANALYST (WT: RESOURCE MGR/SVCNOW SPM ADMIN) - 76004480 1

State of Florida; Tallahassee (FL); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a Systems Project Analyst (WT: Resource Mgr/SvcNow SPM Admin) to oversee resource planning and utilization across the ISA, coordinating with project managers and stakeholders to ensure successful delivery.

Responsibilities include maintaining data quality in portfolio tools, building dashboards, and applying knowledge of Agile, Waterfall, and Hybrid methodologies to staffing and reporting processes.

Qualifications

• Knowledge of resource management principles, workforce planning, and staffing methodologies.
• Knowledge of project management practices, life cycle processes (Agile, Waterfall, Hybrid).
• Knowledge of reporting and analytics concepts, dashboards, and data interpretation.
• Experience with cross-functional teams and project delivery frameworks.
• Strong analytical skills and ability to derive insights from data.
• Proficiency in building dashboards/reports using ServiceNow and Excel.

Responsibilities

• Oversee resource planning, allocation, and utilization across ISA.
• Collaborate with Project Managers and technical leaders to support project delivery and data integrity in portfolio tools.

Skills

Resource management

Project staffing

Agile/Waterfall/Hybrid

Data analytics

ServiceNow

Excel

Tools

ServiceNow

Excel

Job description

SYSTEMS PROJECT ANALYST (WT: RESOURCE MGR/SVCNOW SPM ADMIN) - 76004480 1

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886772

Agency: Highway Safety and Motor Vehicle

Working Title: SYSTEMS PROJECT ANALYST (WT: RESOURCE MGR/SVCNOW SPM ADMIN) - 76004480 1

DIVISION OF INFORMATION SYSTEMS ADMINISTRATION

BUREAU OF STRATEGIC BUSINESS OPERATIONS

*Open Competitive Advertisement*

If you have already applied for this position, we have your details on file and are actively reviewing them. There is no need to re-submit your application, we appreciate your continued interest!

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Coretha Gaymon, [phone], [e-mail]

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers .

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

The Resource Manager is responsible for overseeing resource planning, allocation and utilization across the ISA (Information Systems Administration. This position ensures that project staffing needs are met, resource capacity is accurately tracked, and to utilize project resource management tool systems supporting ISA operations. The role works in close partnership with Project Managers, technical leaders, and departmental stakeholders to support successful project delivery and maintain high-quality data within portfolio tool.

Knowledge, Skills, and Abilities

• Knowledge of resource management principles, workforce planning, and project staffing methodologies.
• Knowledge of project management practices, terminology, and life cycle processes (Agile, Waterfall, Hybrid).
• Knowledge of reporting and analytics concepts, including dashboard creation and data interpretation.
• Knowledge of organizational operations, cross functional team structures, and project delivery frameworks.
• Strong analytical skills with the ability to evaluate data, identify trends, and provide actionable insight.
• Skilled in building and maintaining reports and dashboards using ServiceNow, Excel, and other analytics tools.
• Effective communication skills, both written and verbal, with the ability to convey complex information clearly.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Skilled in stakeholder engagement and collaboration across technical and non-technical teams.
• Ability to work closely with Project Managers to align resource planning with project needs and timelines.
• Ability to maintain high levels of accuracy and attention to detail in system data and reporting.
• Ability to troubleshoot system issues, identify root cases, and coordinate timely resolutions.
• Ability to adapt to changing priorities, project demands, and organizational needs.
• Ability to maintain confidentiality and handle sensitive personnel and project information appropriately.
• Ability to work independently with minimal supervision while contributing effectively to the team’s goals.

Preferred Qualifications

Preference will be given to applicants with the following experience:

• Progressive experience in utilizing Project Portfolio Management tools to create dashboards, reports and to analyze metrics.
• Proficiency in project management principles, methods, techniques and tools.
• Working in and/or managing Governance processes.

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.

Normal work hours are Monday through Friday, 8:00 a.m. – 5:00 p.m.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32303

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.