HSMV SECTION SUPERVISOR - SES - 76004935

State of Florida; Tallahassee (FL); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks an experienced Section Supervisor to lead frontline staff handling IRP and IFTA applications. You will ensure accurate, timely processing and exceptional service for carriers, customers, and internal partners.

As a supervisory leader, you will coach and develop staff, monitor workflows, and enforce regulatory requirements while driving continuous process improvements.

Qualifikationen

• Must be willing at times to work varying hours as needed based on peak seasons for IRP and IFTA.

Aufgaben

• Oversee a team, strengthening performance through coaching, training, workflow management, and quality assurance practices; monitor work queues, guide staff through complex transactions, and ensure adherence to policies and regulatory requirements.
• Support continuous improvement efforts, streamline processes, and maintain a positive, solutions-focused work environment; collaborate with leadership and other units to address operational needs and resolve escalations.

Kenntnisse

Communication skills

Customer service

Independent work

Critical thinking

Jobbeschreibung

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HSMV SECTION SUPERVISOR - SES - 76004935

Date: Oct 28, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No:886186

Agency: Highway Safety and Motor Vehicle

Working Title: HSMV SECTION SUPERVISOR - SES - 76004935

BUREAU OF COMMERCIAL VEHICLES AND DRIVER SERVICES

*Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

In this role, you will provide day-to-day leadership and direction for frontline staff responsible for processing IRP (International Registration Plan) and IFTA (International Fuel Tax Agreement) applications. You will ensure accurate, timely, and compliant application processing while maintaining exceptional service standards for carriers, customers, and internal partners.

• You will oversee a team, strengthening performance through effective coaching, training, workflow management, and quality assurance practices. Your responsibilities include monitoring work queues, guiding staff through complex transactions, and ensuring adherence to operational policies, procedures, and regulatory requirements.
• Additionally, you will support continuous improvement efforts, identify opportunities to streamline processes, and help maintain a positive, solutions-focused work environment. You will collaborate with leadership and other units to address operational needs, resolve escalations, and ensure consistent, reliable service delivery.

Knowledge, Skills, and Abilities

• Effective communication skills, both written and verbal, to include the ability to effectively conduct meetings and to present ideas, plans and recommendations verbally and in writing.
• Excellent customer service skills and the ability to establish effective working relationships with others.
• Ability to work independently with minimal supervision and to effectively manage, mentor and monitor staff.
• Ability to utilize critical thinking, problem-solving techniques and judgment to make sound and effective decisions.

Job Related Requirements

• Must be willing at times to work varying hours as needed based on peak seasons for IRP and IFTA.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.