TELECOMMUNICATIONS SPECIALIST III - 76003061

Florida; Tallahassee (FL); Presencial; USD 31 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Parental Leave

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Resumo da oferta

Florida Department of Highway Safety and Motor Vehicles (FLHSMV) is seeking a Telecommunications Specialist III to join the Division of Information Systems Administration, Bureau of Service Operations. The role delivers frontline IT support, administers systems, and coordinates with the TAC to resolve requests.

The position requires CJIS clearance and a fingerprint background check, with benefits typical of state employment in Florida.

Qualificações

• Knowledge of customer service principles.
• Knowledge of Windows 10.
• Proficiency with MS Office Suite (Outlook, Word, Excel, Access, PowerPoint).
• Ability to solve problems and think logically.
• Strong communication skills, both written and verbal.
• Ability to work well in a team and manage multiple priorities.

Responsabilidades

• Provide systems administration and 1st tier support for FLHSMV's Technical Assistance Center; intake, classification, troubleshooting, and escalation of IT requests.
• Serve as TAC liaison with vendors as needed and ensure timely resolution of incidents.

Conhecimentos

Customer service principles

Windows 10

MS Office Suite

Problem solving

Effective communication

Teamwork

Descrição da oferta de emprego

Requisition No: 881308

Agency: Highway Safety and Motor Vehicle

Working Title: TELECOMMUNICATIONS SPECIALIST III - 76003061

Pay Plan: Career Service

Position Number: 76003061

Salary: $34,760.04 Annually

Posting Closing Date: 11/07/2026

Total Compensation Estimator Tool

DIVISION OF INFORMATION SYSTEMS ADMINISTRATION

BUREAU OF SERVICE OPERATIONS

• Career Service (CS) Opportunity*
• Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Coretha Gaymon, [phone], [e-mail]

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits Include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers .

Duties And Responsibilities

This position reports to the Technical Assistance Center Distributed Computer Systems Administrator within the Bureau of Service Support and is responsible for providing systems administration and 1st tier support within the Technical Assistance Center which provides front line support for all of the Department's IT needs to include, proper intake of all support requests, correct classification of support requests, timely troubleshooting and diagnosis of support requests and accurate escalation. This position may also act as the Department's Technical Assistance Center (TAC) vendor liaison.

Knowledge, Skills, And Abilities

• Knowledge of customer service principles
• Knowledge of Windows 10
• Knowledge of desktop productivity applications, including Microsoft Outlook, Word, Excel, Access, and PowerPoint.
• Knowledge of problem-solving techniques
• Ability to process information logically and solve problems.
• Ability to communicate effectively
• Ability to plan, organizes, and coordinates work assignments.
• Ability to focus on getting things done
• Ability to handle multiple priorities
• Ability to work in a team environment
• Excellent Verbal Communication Skills
• Basic understanding of computer technology

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.