Systems Generalist

State-of-Georgi; Atlanta (GA); On-site; USD 47,000 - 57,000; Full time

Job summary

State of Georgia seeks a Voting Systems Generalist to support county election offices with operations, testing, ballot building, and readiness activities. You will coordinate deployment, training, and technology upgrades to ensure secure and efficient voting systems across the state.

The role requires collaboration with county officials, vendors, and internal IT teams, along with travel across Georgia to support elections and ensure compliance with policies and procedures.

Qualifications

• Bachelor’s degree in IT, Information Systems, Political Science, Public Administration, Education, or related field.
• 1+ year of related experience in election administration, information technology, or training.
• Experience with voting systems, election management systems, or ballot building operations is preferred.

Responsibilities

• Coordinate statewide election readiness activities and support equipment validation.
• Assist with ballot building operations and election preparation activities.
• Support Election Day operations and provide technical assistance to county election offices.
• Participate in post-election reviews, audits, and equipment reconciliation activities.
• Maintain inventory records and coordinate deployment, replacement, and lifecycle management of equipment.
• Provide training programs and develop user guides and reference materials.

Skills

Election knowledge

Customer service

Communication

Project management

Technical troubleshooting

Travel readiness

Education

Bachelor's degree in IT, Political Science, Public Administration, Education, or related

Associate's degree in related field

Tools

Microsoft Office

Microsoft 365

Election management systems

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Systems GeneralistAgency:Secretary of StateJob Requisition ID:JR0000005533Shift:Not Applicable (United States of America)Compensation Details:$52,000 ANNUALJob Description:JOB DESCRIPTIONJob Title: Voting Systems GeneralistDepartment: Information Technology – Voting SystemsSupervisor: Deputy Director – Voting SystemsFLSA: ExemptPOSITION SUMMARYUnder the direction of the Deputy Director of Voting Systems, this position provides operational, technical, and training support to Georgia’s county election offices as a member of the Information Technology Voting Systems team. The Voting Systems Generalist is responsible for supporting statewide election technology initiatives, coordinating election equipment testing and deployment activities, providing county-level technical assistance, conducting election systems training, maintaining voting system inventory, supporting election readiness activities, and assisting with ballot building operations.This position serves as a liaison between county election officials, vendors, and the Secretary of State’s Office to ensure the secure, accurate, and efficient operation of Georgia’s voting systems.ESSENTIAL DUTIES AND RESPONSIBILITIESElection Systems OperationsCoordinate and support statewide election readiness activities.Assist with election equipment validation and acceptance testing.Assist with in-house ballot building operations and election preparation activities.Support Election Day operations and provide technical assistance to county election offices during elections.Participate in post-election reviews, audits, and equipment reconciliation activities.Support the rollout of election-related initiatives, technology upgrades, and process improvements.County Support and Stakeholder EngagementServe as a primary point of contact for county election officials regarding voting system operations and technical support.Maintain professional relationships with county election supervisors, staff,vendors, and other stakeholders.Communicate project status, election readiness activities, and operational updates to leadership and county partners.Assist counties with troubleshooting voting system and election management system issues.Training and Knowledge Management Coordinate and deliver voting system training programs for county election officials and staff.Create and maintain training materials, user guides, standard operating procedures, and reference documentation.Support statewide training initiatives and certification programs.Equipment and Asset ManagementMaintain accurate inventory records for all state-owned voting system equipment.Coordinate equipment deployment, recovery, maintenance, replacement, and lifecycle management activities.Conduct periodic inventory audits and reconciliation activities.Assist with equipment shipping, logistics, warehousing, and distribution efforts.Technical Support and Systems AdministrationSupport voting system servers, workstations, election management systems, and related infrastructure.Assist with system installation, configuration, testing, maintenance, and troubleshooting.Coordinate with vendors and internal IT teams to resolve technical issues.Support system upgrades, software releases, and technology refresh initiatives.Maintain familiarity with election management databases and related reporting tools.Project Management and Continuous ImprovementDesign, coordinate, and execute short-term and long-term projects supporting election operations.Identify opportunities to improve business processes, operational efficiency, and customer service.Develop recommendations for technology enhancements and operational improvements.Security and ComplianceSupport election cybersecurity initiatives and security best practices.Assist with security assessments, audits, compliance reviews, and incident response activities.Ensure compliance with federal, state, and agency policies governing election systems and equipment.Maintain chain-of-custody and security procedures for election equipment and data.General ResponsibilitiesDemonstrate initiative, professionalism, and sound judgment in a fast-paced environment.Accept direction and feedback from supervisors and follow through appropriately.Develop and maintain effective working relationships with users, stakeholders, vendors, and peers.Perform other duties as assigned.SUPERVISION REQUIREMENTSNone.MINIMUM QUALIFICATIONSAn equivalent combination of education and experience.Minimum of three (3) years of experience in election administration, information technology, technical support, training, project coordination, or related field.PREFERRED QUALIFICATIONSBachelor’s degree from an accredited college or university in Information Technology, Information Systems, Political Science, Public Administration, Education, or a related fieldExperience supporting election systems or election administration.Experience with voting systems, election management systems, or ballot building operations.Experience developing and delivering training programs.Experience with inventory management and asset tracking.Experience supporting statewide or large-scale technology deployments.CompTIA A+, Network+, Security+, Project Management, or related certifications.KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of election processes, voting systems, and election technology.Knowledge of desktop, server, and network technologies.Strong knowledge of Microsoft Office and Microsoft 365 applications.Strong customer service, communication, and relationship management skills.Ability to prioritize multiple assignments in a high-pressure environment.Ability to analyze problems, identify solutions, and make sound decisions.Ability to communicate technical concepts to non-technical audiences.Ability to manage projects and meet deadlines.Ability to lift and move equipment weighing up to 75 pounds.Ability to travel throughout the State of Georgia.WORK CONDITIONSFrequent statewide travel required.Extended work hours, evenings, weekends, and holidays may be required during election preparation periods, early voting, and Election Day operations.Position may require participation in on-call support rotations during critical election periods.Minimum Qualifications:Bachelor's degree in a related field from an accredited college or university AND One year of related experience OR Associate's/Vocational/Technical degree in a related field from an accredited college or university AND Three years of related experience OR Five years of related experience. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.