Systems Engineer Specialist II- Contractor

Innovaccer; Jersey City (NJ); On-site; USD 85,000 - 120,000; Full time

Job summary

Innovaccer is seeking a Systems Engineer II contractor to join the IT team in Jersey City, NJ. The role covers managing Citrix, Windows, and VMware, with 24x7 support and ownership of end-user lifecycle management and Jira-based service tracking.

The ideal candidate will have strong AD/Azure AD, Google Workspace experience, and hands-on Citrix XenDesktop knowledge, delivering L2/L3 support across multiple platforms.

Qualifications

• Experience providing L2/L3 IT support in a 24x7 environment.
• Experience managing AD, Azure AD, and Google Workspace environments.
• Ability to track and manage IT service requests using Jira.

Responsibilities

• Execute end-user onboarding and offboarding processes including provisioning, de-provisioning, device setup, access management, and license assignment across all platforms.
• Manage user lifecycle across AD, Azure AD, Google Workspace, Microsoft, and other enterprise tools ensuring timely access changes per HR triggers.
• Track, manage, and update IT service requests using Jira, including ticket creation, assignment, status updates, sprint tracking, and closure within defined SLAs.
• Maintain IT infrastructure service requests and perform backups of all systems and network devices.
• Administer Active Directory services, Windows servers, and Citrix XenDesktop environments; ensure GPO-driven policies and cross-domain functionality.

Skills

L2/L3 support

AD management

IT service management

Networking fundamentals

Tools

Jira

Citrix XenDesktop 7

SCOM

Hyper-V

Windows Server

Job description

We are seeking a contractor to join our team! (6+ months)

We are looking for an experienced Systems Engineer II to join our IT team. This role is responsible for managing and supporting enterprise-level Citrix, Windows, and VMware environments, providing L2/L3 support across a 24x7 operational setup. The ideal candidate will also own end-user lifecycle management and IT service tracking through Jira.

Responsibilities

• Execute end-user onboarding and offboarding processes including account provisioning/de-provisioning, device setup, access management, and license assignment across all platforms
• Manage user lifecycle across AD, Azure AD, Google Workspace, Microsoft, and other enterprise tools ensuring timely access changes per HR triggers
• Track, manage, and update IT service requests using Jira — including ticket
• Creation, assignment, status updates, sprint tracking, and closure within defined SLAs
• Managing IT infrastructure service requests
• Perform backup of all systems and network devices
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Hands-on experience with network switching concepts and configurations
• Understanding of LAN/WAN architecture, routing, and basic firewall concepts
• Hands-on experience with Meraki devices and environment
• Administering Active Directory services, Windows Utility servers
• Full proven knowledge DFS, Terminal Servers, Hyper V, Internet Information Server System Center Operations Manager (SCOM), and file server
• Hands-on experience with Google Workspace and Azure Directory
• Outstanding troubleshooting skills for Window platform
• Maintain and manage Active Directory environment focusing on GPO driven policies, and user/group management, and potentially cross-domain functionality
• Create accounts, troubleshoot, configure active directory, level 2 & 3 support for help desk.
• Citrix server environment Management and troubleshoot issues
• Full proven knowledge of Citrix XenDesktop 7
• Knowledge of DNS, DHCP, Certificate Authority and RADIUS servers
• Experience in Installing, Configuring, troubleshooting and supporting XenDesktop 7
• The engineer has knowledge about hosted shared desktops, (non) persistent VDI machines
• Support Level -> L2/L3 Primary Skills

Equal Opportunity Statement

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

For any additional information, please visit the below websites:

E-Verify

Right to Work (English)

Right to Work (Spanish)