Systems Engineer Specialist II- Contractor

Innovaccer Analytics; Jersey City (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Innovaccer Inc. is seeking a contractor to join our IT team as a Systems Engineer II, with 6+ months duration.

The role focuses on managing enterprise Citrix, Windows, and VMware environments, delivering L2/L3 support, and owning end-user lifecycle management and Jira-based service tracking in a 24x7 operation. Responsibilities include onboarding/offboarding, AD/Azure AD/Google Workspace management, ticket handling, and ensuring compliance with SLAs while maintaining network and security basics.

Qualifications

• Experience managing enterprise Citrix/Windows/VMware environments.
• L2/L3 IT support experience in 24x7 operations.
• Experience with Jira for IT service tracking.

Responsibilities

• Onboard/offboard users including provisioning and license assignment
• Manage user lifecycles across AD, Azure AD, Google Workspace
• Track IT service requests using Jira and manage SLAs
• Administer Active Directory and Windows servers
• Support Citrix XenDesktop and XenApp environments
• Maintain networking basics and Meraki devices
• Backup of systems and network devices
• Troubleshoot Windows platform issues
• Handle end-user lifecycle management and access control
• Provide L2/L3 support for help desk

Skills

L2/L3 support

End-user onboarding

Networking fundamentals

Troubleshooting

Active Directory

Tools

Citrix XenDesktop 7

VMware

Hyper-V

SCOM

Jira

Azure AD

Google Workspace

Meraki

DNS/DHCP

RADIUS servers

Active Directory services

Job description

We are seeking a contractor to join our team! (6+ months)

We are looking for an experienced Systems Engineer II to join our IT team. This role is responsible for managing and supporting enterprise-level Citrix, Windows, and VMware environments, providing L2/L3 support across a 24x7 operational setup. The ideal candidate will also own end-user lifecycle management and IT service tracking through Jira.

Responsibilities

• Execute end-user onboarding and offboarding processes including account provisioning/de-provisioning, device setup, access management, and license assignment across all platforms
• Manage user lifecycle across AD, Azure AD, Google Workspace, Microsoft, and other enterprise tools ensuring timely access changes per HR triggers
• Track, manage, and update IT service requests using Jira — including ticket
• Creation, assignment, status updates, sprint tracking, and closure within defined SLAs
• Managing IT infrastructure service requests
• Perform backup of all systems and network devices
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Hands-on experience with network switching concepts and configurations
• Understanding of LAN/WAN architecture, routing, and basic firewall concepts
• Hands-on experience with Meraki devices and environment
• Administering Active Directory services, Windows Utility servers
• Full proven knowledge DFS, Terminal Servers, Hyper V, Internet Information Server System Center Operations Manager (SCOM), and file server
• Hands-on experience with Google Workspace and Azure Directory
• Outstanding troubleshooting skills for Window platform
• Maintain and manage Active Directory environment focusing on GPO driven policies, and user/group management, and potentially cross-domain functionality
• Create accounts, troubleshoot, configure active directory, level 2 & 3 support for help desk.
• Citrix server environment Management and troubleshoot issues
• Full proven knowledge of Citrix XenDesktop 7
• Knowledge of DNS, DHCP, Certificate Authority and RADIUS servers
• Experience in Installing, Configuring, troubleshooting and supporting XenDesktop 7
• The engineer has knowledge about hosted shared desktops, (non) persistent VDI machines
• Support Level -> L2/L3 Primary Skills

Equal Opportunity Statement

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

For any additional information, please visit the below websites:

E-Verify

Right to Work (English)

Right to Work (Spanish)

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [e-mail]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.