System Administrator Intermediate/IT Administrator II

Ideal Innovations Incorporated; Clarksburg (WV); On-site; USD 42,000 - 65,000; Full time

Job summary

Ideal Innovations, Inc. is seeking a desktop support administrator in Clarksburg, WV. You will handle end-user issues, install and configure hardware and software, and manage ticket-backed workflows in a fast-paced environment.

Required four years in IT or service desk, US citizenship, and ability to obtain a DoD Secret clearance. Strong knowledge of MECM, PowerShell, Office 365, and Active Directory is essential.

Qualifications

• Four (4) years of relevant IT or service desk experience.
• US citizenship and ability to obtain DoD Secret clearance.
• Bachelor's degree or equivalent experience; two years may substitute.

Responsibilities

• Provide desktop hardware, OS, and software support.
• Diagnose and resolve end-user issues across software, hardware, and network.
• Manage and prioritize tickets; respond via tickets, phone, chat, and walk-ins.
• Push updates via MECM and PowerShell; maintain antivirus/antimalware protection.
• Document troubleshooting steps in the ticketing system and ensure license compliance.

Skills

Windows troubleshooting

Active Directory

MECM/PowerShell

Office 365

Customer service

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Endpoint Configuration Manager

PowerShell

Office 365

Job description

Highlights

Our Team is very motivated for the success of the mission, and the contract is very flexible with hours.

• Team is separated into 7 different tasks, each ensuring success of the mission and warfighter.
• Opportunity to review multiple technologies and understand the global impact.
• Customer support is a huge factor for our client and helps understand requests from around the world.
• Become well‑versed in Windows Servers, Nutanix, ESXI, and other technologies.

Typical Day

Desktop support administrator is highly dynamic and centers around solving technical issues for end‑users. A significant portion of the day is spent handling and prioritizing support requests, with the remaining time dedicated to projects, system maintenance, and documentation.

Tasks

• Install, configure, and upgrade desktop hardware, operating systems, and software.
• Diagnose and resolve end‑user issues (software errors, hardware failures, network problems).
• Troubleshoot printing issues (drivers, queues, printer connectivity).
• Reset or unlock user accounts and passwords.
• Set up new desktops, laptops, monitors, docking stations, and peripherals.
• Ensure systems have updated antivirus/antimalware protection.
• Apply patches and updates to operating systems and applications.
• Install, configure, and troubleshoot standard business applications (Office, browsers, collaboration tools).
• Push software updates via MECM, PowerShell or other management tools.
• License tracking and compliance.
• Respond to tickets, phone calls, chat requests, and walk‑ups.
• Escalate complex issues to higher‑level support or specialized teams.
• Document troubleshooting steps and resolutions in the ticketing system.

Requirements

Education

• Bachelor’s Degree in computer science, information science, engineering, business, or a related field (desired not required).
• Two (2) years of experience may substitute for an associate’s degree.

Experience

• Four (4) years of relevant experience working in an IT or Service Desk environment.

Other Requirements

• Must be a US Citizen.
• Must obtain and maintain an active DoD Secret Clearance.
• Must meet DoDM 8140.03 compliance (e.g., CompTIA Security+ or CompTIA Server+).
• Experience providing IT support services and troubleshooting across mixed environments, servers, mobile devices, A/V equipment, and Active Directory.
• Extensive knowledge of OS delivery methods (Microsoft Endpoint Configuration Manager or similar) and troubleshooting command‑specific applications.
• Ability to work in a fast‑paced and constantly evolving environment.
• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Able to multitask, prioritize, and manage time efficiently with accurate attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical, quantitative, and organizational skills.
• Good interpersonal skills with all levels of management.

Certifications

• Security clearance/IT access requirement – Secret/IT level II.
• Investigation requirement – Tier 3 (T3) or higher.
• Computing Environment (CE) certifications to be determined by government upon final job assignment.
• Microsoft Certified Modern Desktop Administrator Associate or equivalent (desired).

Physical Requirements

Ability to lift and move desktop equipment.

Shift & Work Schedule

• Shift work required.
• Contract allows 8 hours for 5 days or 10 hours for 4 days, with weekend and night coverage as needed.

Clearance & Citizenship

US Interim Secret/US Secret clearance required. Current US citizenship required.

Location

Clarksburg, WV

Equal Opportunity Employer

Ideal Innovations, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. Ideal Innovations, Inc. is a VEVRAA Federal Contractor.