Systems Engineer - IT Infrastructure & Support

Geninf; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401(k) eligibility

Paid Time Off

Parental leave

Job summary

Geninf is seeking a dedicated IT Support professional in Birmingham, AL to provide Level II help desk assistance, deploy and maintain desktop environments, and configure software applications. You will help manage AD and Office 365, support Windows Server, and assist with virtualization, while ensuring security and timely ticket updates.

The role requires 2+ years of experience, strong Windows knowledge, and the ability to collaborate with clients and internal teams.

Qualifications

• 2+ years of help desk or technical support experience.
• Strong knowledge of Microsoft desktop operating systems.
• Experience with network troubleshooting.
• Understanding of IT security principles.

Responsibilities

• Provide Level II help desk support for hardware and software issues.
• Deploy and maintain desktop and laptop environments.
• Install and configure standard software applications.
• Manage system updates, patches, and upgrades.
• Support network infrastructure and security systems.
• Configure and troubleshoot network equipment.
• Manage Active Directory and Office 365 environments.
• Support Windows Server and desktop operating systems.
• Assist with virtualization platforms (VMware/Hyper-V).
• Create and maintain detailed ticket documentation.
• Coordinate with clients on issue resolution.
• Support sales team with technical designs.
• Participate in 6-week on-call rotation.

Skills

Active Directory

Office 365

Networking

Hardware issues

Ticketing systems

SharePoint admin

Scripting

Job description

Geninf is seeking a dedicated IT Support professional in Birmingham, AL to provide Level II help desk assistance, deploy and maintain desktop environments, and configure software applications. You will help manage AD and Office 365, support Windows Server, and assist with virtualization, while ensuring security and timely ticket updates.

The role requires 2+ years of experience, strong Windows knowledge, and the ability to collaborate with clients and internal teams.