IT Support Engineer II

The Solutions Team, Inc.; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Company holidays

Health insurance options

CrewHu rewards program

$50 monthly cell phone stipend

Equipment provided

Training opportunities

Job summary

The Solutions Team, Inc. is seeking an IT Support Engineer II to provide advanced Level 1 and 2 technical support across multiple client environments in Birmingham, AL. The role focuses on troubleshooting, systems administration, and escalating complex issues as needed.

You will manage Windows systems, Microsoft 365, networking tasks, and security hygiene, while documenting solutions and communicating clearly with clients and internal teams. On-site work is expected in the Birmingham metro area.

Qualifications

• 2–4 years IT support experience.
• Strong understanding of networking fundamentals.
• Hands-on experience with Microsoft 365 and Windows Server.
• Strong troubleshooting and documentation skills.
• Live in Metro Birmingham Area.

Responsibilities

• Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools.
• Administer user accounts, permissions, and access controls across client environments.
• Monitor and maintain servers, workstations, and network devices.
• Perform patching, updates, and security hardening tasks.
• Serve as escalation resource for lower-level engineers.
• Maintain accurate and thorough documentation in service management systems.
• Communicate technical information clearly to clients and internal teams.

Skills

Networking fundamentals

Microsoft 365

Windows Server

Troubleshooting

Documentation

Metro Birmingham Area resident

Tools

PowerShell

Job description

Description

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

• Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
• Administer user accounts, permissions, and access controls across client environments
• Monitor and maintain servers, workstations, and network devices
• Perform patching, updates, and security hardening tasks
• Serve as an escalation resource for lower-level engineers
• Maintain accurate and thorough documentation in service management systems
• Communicate technical information clearly to clients and internal teams

Requirements

Required Skills & Qualifications

• 2–4 years of IT support experience
• Strong understanding of networking fundamentals
• Hands-on experience with Microsoft 365 and Windows Server
• Strong troubleshooting and documentation skills
• Live in Metro Birmingham Area

Preferred Qualifications

• Experience working in a Managed Service Provider environment
• PowerShell or scripting knowledge
• macOS and iOS support experience

Benefits & Perks

• Paid Time Off program in accordance with company policy
• Company-observed paid holidays
• Health insurance options available to eligible employees
• CrewHu employee recognition and rewards program
• $50 monthly cell phone stipend
• Company-provided equipment and tools
• Ongoing training and professional development opportunities