IT Support Engineer II

The Solutions Team Inc; Birmingham (AL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Company-observed holidays

Health insurance options

CrewHu rewards program

$50 monthly cell phone stipend

Company-provided equipment

Ongoing training

Job summary

The Solutions Team Inc is seeking an IT Support Engineer II to provide advanced Level 1 and Level 2 support, focusing on troubleshooting, systems administration, and supporting multiple client environments in the Birmingham metro area.

Responsibilities include resolving issues related to Windows systems, Microsoft 365, networking, and security tools, administering user accounts and permissions, and maintaining accurate documentation in service management systems.

Qualifications

• 2–4 years of IT support experience.
• Strong understanding of networking fundamentals.
• Hands-on experience with Microsoft 365 and Windows Server.
• Strong troubleshooting and documentation skills.
• Live in Metro Birmingham Area.

Responsibilities

• Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools.
• Administer user accounts, permissions, and access controls across client environments.
• Monitor and maintain servers, workstations, and network devices.
• Perform patching, updates, and security hardening tasks.
• Serve as an escalation resource for lower-level engineers.
• Maintain accurate and thorough documentation in service management systems.
• Communicate technical information clearly to clients and internal teams.

Skills

Networking fundamentals

Troubleshooting

Documentation

Microsoft 365

Windows Server

Tools

PowerShell

Scripting

Job description

Description

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

• Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
• Administer user accounts, permissions, and access controls across client environments
• Monitor and maintain servers, workstations, and network devices
• Perform patching, updates, and security hardening tasks
• Serve as an escalation resource for lower-level engineers
• Maintain accurate and thorough documentation in service management systems
• Communicate technical information clearly to clients and internal teams

Requirements

Required Skills & Qualifications

• 2–4 years of IT support experience
• Strong understanding of networking fundamentals
• Hands-on experience with Microsoft 365 and Windows Server
• Strong troubleshooting and documentation skills
• Live in Metro Birmingham Area

Preferred Qualifications

• Experience working in a Managed Service Provider environment
• PowerShell or scripting knowledge
• macOS and iOS support experience

Benefits & Perks

• Paid Time Off program in accordance with company policy
• Company-observed paid holidays
• Health insurance options available to eligible employees
• CrewHu employee recognition and rewards program
• $50 monthly cell phone stipend
• Company-provided equipment and tools
• Ongoing training and professional development opportunities