Systems Engineer I – REST & PKI Support (TS/SCI Required)

SOLERITY; Fort Meade (MD); On-site; USD 70,000 - 110,000; Full time

Job summary

Solerity is seeking a qualified professional to support REST services and clearance-driven operations at Fort Meade. You will assist development teams and end users, manage tickets, and document complex systems for customer support.

Ideal candidates have TS/SCI clearance with polygraph and experience with LDAP, SQL, RESTful services, and PKI. You will engage via email, chat, and phone to resolve issues and educate customers.

Qualifications

• TS/SCI Clearance with polygraph.
• Experience with online and telephone customer support.
• Knowledge of LDAP directories, SQL and basic database querying.
• Experience with RESTful services.
• Familiarity with PKI.

Responsibilities

• Aid development teams in integrating and resolving REST Services issues.
• Support end users to resolve access grant/denial issues.
• Use JIRA for ticket management; communicate via email, chat and phone.
• Analyze system applications and perform troubleshooting.
• Write technical documentation to support customers and educate users.

Skills

Analytical thinking

Customer support

Problem solving

Tools

JIRA

Redmine

Confluence

Job description

Solerity is seeking a qualified professional to support REST services and clearance-driven operations at Fort Meade. You will assist development teams and end users, manage tickets, and document complex systems for customer support.

Ideal candidates have TS/SCI clearance with polygraph and experience with LDAP, SQL, RESTful services, and PKI. You will engage via email, chat, and phone to resolve issues and educate customers.