System Engineer 1 (TS/SCI with Poly)

Solerity, Inc.; Annapolis (MD); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Health Savings Accounts & Flexible FS

Flexible work schedule onsite/hybrid/远

401(k) with company match

Generous PTO

Tuition & training assistance

Employee referral bonuses

Pet insurance

Employee discount program

Job summary

Solerity, Inc. in Annapolis, MD is seeking a qualified IT Support Specialist with TS/SCI clearance to assist development teams and resolve access issues related to REST services.

You will use JIRA for ticket management and provide support via email, chat, and phone. The role emphasizes analytical thinking, problem solving, and the ability to communicate complex software systems, including documentation.

Qualifications

• TS/SCI Clearance with polygraph
• Experience with online and telephone customer support
• Experience with LDAP directories
• SQL and basic database querying abilities
• RESTful services
• Public Key Infrastructure (PKI)
• Ticket tracking systems (e.g. JIRA, Redmine)
• Able to analyze system applications and perform troubleshooting
• Able to communicate complex software systems and write technical documentation

Responsibilities

• Aid development teams in understanding how to integrate and resolve issues with REST Services.
• Support end users to resolve issues where their accesses are being granted or denied incorrectly.
• Modify Confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• Work independently.

Skills

Analytical thinking

Problem solving

Customer support

Tools

JIRA

Redmine

Confluence

Job description

Job Description

Job Description

Description: Take the next steps to your professional success as Solerity is a recognized leader in providing Information Technology, Engineering Services, Program Management and Consulting Services to the U.S Federal Government and our Intel Community. We enable our clients to achieve their organizational initiatives through the application of high quality, innovative and cost-effective professional services, and solutions. Solerity needs your support to help us provide these solutions and continue our path as a recognized leader in providing resources for federal agencies and the Intel Community!

YOUR RESPONSIBILITIES:

• Aid development teams in understanding how to integrate and resolve issues with REST Services.
• Support end users to resolve issues where their accesses are being granted or denied incorrectly.

The candidate will use JIRA for ticket management and will provide support in a variety of methods not limited to e-mail, chat, and phone. Ideal candidate is someone who is an analytical thinker that enjoys solving puzzles/problems.

Requirements:

• TS/SCI Clearance with polygraph
• Experience with or knowledge of:
  • online and telephone customer support
  • LDAP directories
  • SQL and basic database querying abilities
  • RESTful services
  • Public Key Infrastructure (PKI )
  • Ticket tracking systems (e.g. JIRA, Redmine)
• Able to:
  • analyze system applications and perform troubleshooting
  • understand and communicate complex software systems.
  • modify confluence pages and write technical documentation to support customers.
  • Assist with educating/training customers on software capabilities.
  • assist with understanding and defining customer needs.work independently

BENEFITS YOU'LL ENJOY:

• 1. Medical, dental and vision coverage
• 2. Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care
• 3. Flexible work schedule to include onsite, hybrid or remote, as dictated by position
• 4. 401(k) and company-funded life insurance
• 5. Generous Paid Time Off (PTO)
• 6. Tuition and training assistance
• 7. Financial rewards for employee referrals.
• 8. Pet insurance
• 9. Employee discount program

EMPLOYMENT OPPORTUNITIES:

Solerity is committed to the range of perspectives we bring to the marketplace by being an employer dedicated to hiring a highly qualified team of professionals, providing world class services and products aimed at exceeding our customers' expectations. Solerity is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Solerity is a VEVRAA Federal Contractor.