Mission Management Systems Engineer - Remote

Solerity, Inc.; Fort Meade (MD); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Health Savings Accounts and Flexible F

Flexible work schedule to include on‑S

401(k)

Paid Time Off

Tuition and training assistance

Employee referrals

Pet insurance

Employee discount program

Job summary

Solerity, Inc. seeks a Mission Management professional to support U.S. Federal clients by helping them integrate with Enterprise and IC Attribute and Authorization services.

You will work within the Mission Management team to resolve integration issues and ensure secure access. The role requires TS/SCI clearance with polygraph, and hands-on experience with LDAP, SQL, RESTful services, PKI, and ticketing systems (JIRA/Redmine).

Qualifications

• TS/SCI Clearance with polygraph.
• Experience with online and telephone customer support.
• Experience with LDAP directories.
• SQL and basic database querying abilities.
• RESTful services.
• Public Key Infrastructure (PKI).
• Ticket tracking systems (e.g. JIRA, Redmine).
• Able to analyze system applications and perform troubleshooting.
• Understand and communicate complex software systems.
• Modify Confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• Assist with understanding and defining customer needs.
• Work independently.

Responsibilities

• Aid development teams in understanding how to integrate and resolve issues with REST Services.
• Support end users to resolve issues where their accesses are being granted or denied incorrectly.

Skills

Analytical thinking

Troubleshooting

Customer support

RESTful services

PKI

LDAP directories

SQL basics

Communication skills

Tools

JIRA

Redmine

Confluence

Job description

Solerity, Inc. seeks a Mission Management professional to support U.S. Federal clients by helping them integrate with Enterprise and IC Attribute and Authorization services.

You will work within the Mission Management team to resolve integration issues and ensure secure access. The role requires TS/SCI clearance with polygraph, and hands-on experience with LDAP, SQL, RESTful services, PKI, and ticketing systems (JIRA/Redmine).