Systems Engineer I – Remote, TS/SCI Clearance

Soilair Selection; Fort Meade (MD); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision

HSA/FSA

Flexible work schedule

401(k) and life insurance

Paid PTO

Tuition assistance

Referral bonuses

Pet insurance

Employee discounts

Job summary

Solerity is seeking a Mission Management professional to support customers integrating with Enterprise and IC Attribute and Authorization services. You will assist development teams with REST integration and resolve access issues, while using JIRA for tickets and explaining complex software systems to customers.

Ideal candidates will have TS/SCI clearance with polygraph, experience in customer support, LDAP, SQL, PKI, and experience documenting with Confluence.

Qualifications

• Active TS/SCI clearance with polygraph is required.
• Experience with online and telephone customer support.
• Familiarity with LDAP directories.
• SQL knowledge and basic database querying.
• Experience with RESTful services.
• Knowledge of Public Key Infrastructure (PKI).
• Experience with ticket systems such as JIRA or Redmine.
• Ability to analyze system applications and troubleshoot.
• Ability to communicate complex software systems.
• Ability to modify Confluence pages and write technical documentation.
• Ability to educate/train customers on software capabilities.
• Ability to understand and define customer needs.
• Ability to work independently.

Responsibilities

• Aid development teams in understanding how to integrate and resolve issues with REST Services.
• Support end users to resolve issues where their accesses are being granted or denied incorrectly.

Skills

Customer support

Troubleshooting

Analytical thinking

Communication skills

Independent work

Tools

JIRA

Redmine

Confluence

Job description

Solerity is seeking a Mission Management professional to support customers integrating with Enterprise and IC Attribute and Authorization services. You will assist development teams with REST integration and resolve access issues, while using JIRA for tickets and explaining complex software systems to customers.

Ideal candidates will have TS/SCI clearance with polygraph, experience in customer support, LDAP, SQL, PKI, and experience documenting with Confluence.