Systems Engineer: Cloud & Virtual Server Ops (On-Call)

Beth Israel Lahey Health, Inc.; United States; On-site; USD 80,000 - 108,000; Full time

Job summary

Beth Israel Lahey Health is seeking a System Administrator to install, configure, and support server production systems across enterprise environments, including virtual and cloud platforms. You will ensure uptime, manage incidents, and contribute to a reliable, scalable infrastructure.

Primary qualifications include 1–3 years of related experience and vocational/technical training; Bachelor's degree preferred.

Qualifications

• Vocational or Technical training required. Bachelor's degree preferred.
• 1-3 years related work experience required.
• Advanced technical computer skills as required for technical support specific to functional area and related systems.

Responsibilities

• Performs System Administrator activities to support multiple Server production systems in an enterprise environment. (essential)
• Maintain and support virtual server and hypervisor-based platform infrastructure services as well as Cloud\SASS Infrastructure. (essential)
• Participates in ongoing monitoring and evaluation of server performance. Provides 7x24x365 on-call response. (essential)
• Creates and maintains technical support documentation and procedures related to new technology installations and implementations as well as Disaster Recovery documentation. (essential)
• As requested by Level 2/3 Engineers participate in technology projects and act as a front-line interface to end-users or as liaison to technology vendors. (essential)
• Performs basic problem management and root cause analysis in identifying, prioritizing, researching and resolving service requests or reported problems in a timely manner and appropriately escalates to other engineers as necessary and within established guidelines. (essential)
• Provides technical troubleshooting advice and serves as a resource to other IS Support Staff members. (essential)

Skills

System Administration

Cloud/SaaS Infra

On-call support

Technical documentation

Vendor liaison

Root cause analysis

Technical troubleshooting

Written communications

Oral communications

Teamwork

Customer service

Education

Vocational or Technical training

Bachelor's degree preferred

Tools

AWS

RHEL

Windows certifications

Project management certifications

Job description

Beth Israel Lahey Health is seeking a System Administrator to install, configure, and support server production systems across enterprise environments, including virtual and cloud platforms. You will ensure uptime, manage incidents, and contribute to a reliable, scalable infrastructure.

Primary qualifications include 1–3 years of related experience and vocational/technical training; Bachelor's degree preferred.