Systems Engineer

Nelson Mullins Riley & Scarborough; Columbia (SC); On-site; USD 65,000 - 85,000; Full time

Job summary

Nelson Mullins Riley & Scarborough in Columbia, SC is seeking a Systems Engineer to support a busy IT team and corporate attorneys, handling Help Desk requests, Tier 1 troubleshooting, and hands-on deployment.

The role requires an associate’s degree in IT or a related field, CompTIA A+ certification, Windows OS experience, and basic networking know‑how. CCNA and cloud experience are preferred; travel to firm offices will be needed.

Qualifications

• Associate’s degree in information technology, Computer Science, or related discipline.
• CompTIA A+ certification required.
• Cisco CCNA certification is preferred.
• Experience with Windows operating systems and basic networking concepts.

Responsibilities

• Respond to and resolve Help Desk tickets following established SLAs.
• Perform Tier 1 troubleshooting for network, server, workstation, and application issues.
• Assist with the installation, configuration, and deployment of new systems and hardware.
• Support routine system maintenance and security patching activities.
• Participate in IT projects including infrastructure upgrades, cloud initiatives, and office construction/expansion.
• Provide hands-on support across on-premises and cloud environments; maintain documentation; travel to firm offices as needed.

Skills

Help desk support

Tier 1 troubleshooting

Analytical skills

Communication skills

Education

Associate degree

Tools

Windows Server

Active Directory

Azure

AWS

Job description

Nelson Mullins, an AmLaw 100 firm, is currently seeking a Systems Engineer with experience supporting corporate attorneys to provide an elevated level of administrative support and assistance to a busy team of corporate legal professionals in our Columbia office.

The System Engineer will respond to and resolve Help Desk tickets in accordance with established service levels and customer service standards while performing Tier 1 troubleshooting for network, server, workstation, and application-related issues. This role will assist with the installation, configuration, and deployment of new systems and hardware, as well as support routine system maintenance and security patching activities. The position will participate in a variety of IT projects, including infrastructure upgrades, cloud initiatives, and office construction or expansion efforts, while providing hands‑on technical support across on‑premises infrastructure, cloud platforms, and construction‑related technology needs. Additional responsibilities include maintaining accurate documentation of systems, procedures, and troubleshooting processes and traveling to firm offices as needed to support technology operations and projects.

The ideal candidate will have an associate’s degree in information technology, Computer Science, or a related discipline, along with CompTIA A+ certification. Candidates should possess working knowledge of Windows operating systems and basic networking concepts, as well as strong analytical, problem‑solving, and organizational skills. Effective verbal and written communication skills are essential. Candidates must also be able to lift and move equipment weighing up to 50 pounds and be willing and able to travel as required.

Preferred Qualifications

Cisco CCNA certification is preferred. Additional preferred qualifications include exposure to enterprise server environments, including Windows Server and Active Directory; familiarity with cloud platforms such as Microsoft Azure or Amazon Web Services; and experience in a professional service, legal, or corporate IT environment. Candidates should also demonstrate an interest in continued professional growth and development within infrastructure and cloud technologies.

With more than 1,000 attorneys, policy advisors, e‑discovery professionals and other business professionals across offices in California, Colorado, the District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Minnesota, New York, Ohio, Pennsylvania, Tennessee, Texas, West Virginia, and throughout North Carolina and South Carolina, Nelson Mullins has strong roots in the business community and an appreciation for new directions in the business world.