Systems Engineer

Nelson Mullins Riley & Scarborough; Columbia (AL); On-site; USD 70,000 - 110,000; Full time

Job summary

Nelson Mullins Riley & Scarborough in Columbia, SC seeks a Systems Engineer to support a busy corporate legal team. You will handle Tier 1 tickets, troubleshoot Windows and network issues, and assist with deploying new systems and security patches.

The role requires an associate degree in IT/CS, CompTIA A+ certification, and solid communication and problem-solving skills. Some travel to firm offices may be required, and experience with Active Directory is preferred.

Qualifications

• Associate's degree in IT/CS and CompTIA A+ certification required.
• Solid knowledge of Windows operating systems and basic networking.
• Strong communication, analytical and organizational skills.
• Willingness to lift up to 50 pounds and travel as needed.

Responsibilities

• Respond to and resolve Help Desk tickets (Tier 1) per SLA.
• Troubleshoot network, server, workstation, and application issues.
• Install, configure and deploy new systems and hardware; perform maintenance and patching.
• Support IT projects including infrastructure upgrades and cloud initiatives.
• Document systems, procedures and troubleshooting steps; travel to firm offices as needed.

Skills

Windows OS knowledge

Analytical skills

Problem solving

Communication skills

Travel willingness

Education

Associate's degree in IT/CS

CompTIA A+ certification

Tools

Windows Server

Active Directory

Azure

AWS

Job description

Overview

Nelson Mullins, an AmLaw 100 firm, is currently seeking a Systems Engineer with experience supporting corporate attorneys to provide an elevated level of administrative support and assistance to a busy team of corporate legal professionals in our Columbia office.

A Day in the Life

The System Engineer will respond to and resolve Help Desk tickets in accordance with established service levels and customer service standards while performing Tier 1 troubleshooting for network, server, workstation, and application-related issues. This role will assist with the installation, configuration, and deployment of new systems and hardware, as well as support routine system maintenance and security patching activities. The position will participate in a variety of IT projects, including infrastructure upgrades, cloud initiatives, and office construction or expansion efforts, while providing hands-on technical support across on-premises infrastructure, cloud platforms, and construction-related technology needs. Additional responsibilities include maintaining accurate documentation of systems, procedures, and troubleshooting processes and traveling to firm offices as needed to support technology operations and projects.

We Know You

The ideal candidate will have an associate's degree in information technology, Computer Science, or a related discipline, along with CompTIA A+ certification. Candidates should possess working knowledge of Windows operating systems and basic networking concepts, as well as strong analytical, problem-solving, and organizational skills. Effective verbal and written communication skills are essential. Candidates must also be able to lift and move equipment weighing up to 50 pounds and be willing and able to travel as required.

Preferred Qualifications

Cisco CCNA certification is preferred. Additional preferred qualifications include exposure to enterprise server environments, including Windows Server and Active Directory; familiarity with cloud platforms such as Microsoft Azure or Amazon Web Services; and experience in a professional service, legal, or corporate IT environment. Candidates should also demonstrate an interest in continued professional growth and development within infrastructure and cloud technologies.

Who We Are

With more than 1,000 attorneys, policy advisors, e-discovery professionals and other business professionals across offices in California, Colorado, the District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Minnesota, New York, Ohio, Pennsylvania, Tennessee, Texas, West Virginia, and throughout North Carolina and South Carolina, Nelson Mullins has strong roots in the business community and an appreciation for new directions in the business world.