Systems Business Analyst — Unlimited PTO & Equity

AvePoint; Washington, Baltimore (District of Columbia, MD); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) with match

Equity (RSUs)

Job summary

AvePoint in Washington, DC is seeking a Systems Business Analyst to translate business needs into clear requirements, maintain system documentation, and support UAT and reporting for adoption and reliability. You will bridge business stakeholders and engineers, working with Marketing Operations, CRM, Analytics, and GTM teams to deliver scalable solutions.

The role emphasizes documenting processes, validating data flows, and ownership of data architecture, with opportunities to contribute to AI

Qualifications

• 3+ years in Systems Business Analyst, Operations Analyst, Revenue Operations, Marketing Operations, or related roles supporting SaaS platforms.

Responsibilities

• Gather and document business requirements, functional specifications, workflow maps, business processes, and success metrics.
• Maintain platform inventory, ownership maps, integration documentation, and data architecture documentation.
• Define and run UAT processes, including testing plans, acceptance criteria, defect documentation, stakeholder validation, and release readiness.
• Support reporting requests and operational dashboards (health, SLA, adoption, and business process performance).
• Partner with engineering resources on delivery planning, dependency tracking, and solution design.
• Collaborate with CRM, Analytics, Marketing Operations, and Development teams to ensure data structures and system workflows support business objectives.
• Support AI and technology initiatives through requirements gathering, process design, testing, and documentation.

Skills

SQL

Business analysis

Documentation

UAT coordination

Stakeholder management

Data validation

Reporting

Tools

CRM platforms

Excel

Job description

AvePoint in Washington, DC is seeking a Systems Business Analyst to translate business needs into clear requirements, maintain system documentation, and support UAT and reporting for adoption and reliability. You will bridge business stakeholders and engineers, working with Marketing Operations, CRM, Analytics, and GTM teams to deliver scalable solutions.

The role emphasizes documenting processes, validating data flows, and ownership of data architecture, with opportunities to contribute to AI