AI-Enabled Systems Business Analyst

Avepoint; Arlington (VA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Competitive compensation

Equity (RSUs)

Job summary

AvePoint is seeking a Systems Business Analyst in the Arlington, VA area to translate business needs into clear requirements, maintain system documentation, support UAT, and deliver operational reporting that improves reliability and adoption.

The role sits between business stakeholders and technical teams, partnering with Marketing Operations, CRM, Analytics, Engineering, and GTM. Ideal candidates have strong analysis, curiosity, and ability to turn complex challenges into scalable solutions.

Qualifications

• 3+ years in Systems Business Analyst, Operations Analyst, Revenue Operations, Marketing Operations, or related roles supporting SaaS platforms.
• Experience working within a mid-market or enterprise B2B SaaS organization.
• Strong research and documentation skills and comfort mapping workflows, business processes, system integrations, and data flows.

Responsibilities

• Gather and document business requirements, functional specifications, workflow maps, business processes, and success metrics.
• Maintain platform inventory, ownership maps, integration documentation, and data architecture documentation.
• Define and run UAT processes, including testing plans, acceptance criteria, defect documentation, stakeholder validation, and release readiness.
• Support reporting requests and operational dashboards (health, SLA, adoption, and business process performance).
• Partner with engineering resources on delivery planning, dependency tracking, and solution design.
• Collaborate with CRM, Analytics, Marketing Operations, and Development teams to ensure data structures and system workflows support business objectives.
• Support AI and technology initiatives through requirements gathering, process design, testing, and documentation.

Skills

SQL skills

Advanced Excel

UAT coordination

Stakeholder management

SaaS operations experience

Tools

CRM platforms

MAP/CRM ecosystems

Job description

AvePoint is seeking a Systems Business Analyst in the Arlington, VA area to translate business needs into clear requirements, maintain system documentation, support UAT, and deliver operational reporting that improves reliability and adoption.

The role sits between business stakeholders and technical teams, partnering with Marketing Operations, CRM, Analytics, Engineering, and GTM. Ideal candidates have strong analysis, curiosity, and ability to turn complex challenges into scalable solutions.