Systems Business Analyst

Socket.dev; Arlington (VA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Career progression

Job summary

Socket.dev is seeking a Systems Business Analyst to translate business needs into clear requirements, maintain system documentation and platform inventory, and support UAT and operational reporting. The role sits between business stakeholders and technical implementers, partnering with Marketing Operations, CRM, Analytics, Engineering, and GTM teams to ensure scalable solutions.

The ideal candidate has strong business analysis skills, technical curiosity, and the ability to turn complex

Qualifications

• 3+ years in Systems/Operations/Revenue/Marketing Operations or related roles supporting SaaS platforms.
• Experience in mid-market or enterprise B2B SaaS.
• Strong research and documentation skills with workflow mapping and data flows.
• Experience coordinating UAT, testing, and stakeholder sign-off.
• Experience with CRM platforms, integrated tech ecosystems, and data models.

Responsibilities

• Gather and document business requirements, functional specs, workflows and success metrics.
• Maintain platform inventory, ownership maps, integration docs, and data architecture docs.
• Define and run UAT processes with plans, acceptance criteria, defects, validation, and release readiness.
• Support reporting requests and operational dashboards (health, SLA, adoption, process performance).
• Partner with engineering on delivery planning, dependencies, and solution design.
• Collaborate with CRM, Analytics, Marketing Ops, and Development teams to align data structures and workflows with business goals.
• Support AI and technology initiatives through requirements gathering, process design, testing, and documentation.

Skills

SQL

Excel

Documentation

Communication

Stakeholder management

Multitasking

Tools

CRM platforms

Data architecture

Job description

About the Role As Systems Business Analyst, you will translate business needs into clear requirements, maintain system documentation and platform inventory, support UAT, and produce operational reporting that improves reliability and adoption.

You will sit between business stakeholders and technical implementers, partnering closely with Marketing Operations, CRM, Analytics, Engineering, and GTM stakeholders. Success in this role requires strong business analysis skills, technical curiosity, systems thinking, and the ability to turn complex business challenges into scalable technical solutions.

This role is ideal for someone who enjoys understanding how systems work, asking questions, defining requirements, and ensuring projects are built correctly before they are released.

Key Responsibilities:

• Gather and document business requirements, functional specifications, workflow maps, business processes, and success metrics.
• Maintain platform inventory, ownership maps, integration documentation, and data architecture documentation.
• Define and run UAT processes, including testing plans, acceptance criteria, defect documentation, stakeholder validation, and release readiness.
• Support reporting requests and operational dashboards (health, SLA, adoption, and business process performance).
• Partner with engineering resources on delivery planning, dependency tracking, and solution design.
• Collaborate with CRM, Analytics, Marketing Operations, and Development teams to ensure data structures and system workflows support business objectives.
• Support AI and technology initiatives through requirements gathering, process design, testing, and documentation.

Required Qualifications:

• 3+ years in Systems Business Analyst, Operations Analyst, Revenue Operations, Marketing Operations, or related roles supporting SaaS platforms.
• Experience working within a mid-market or enterprise B2B SaaS organization.
• Strong research and documentation skills and comfort mapping workflows, business processes, system integrations, and data flows.
• Strong SQL skills and comfort with data validation, testing, troubleshooting, and reporting support.
• Advanced Excel proficiency for data analysis, reconciliation, and reporting validation.
• Experience coordinating UAT and stakeholder sign-off.
• Experience working with CRM platforms, integrated technology ecosystems, and business data models.
• Strong communication, organization, and stakeholder management skills.
• Ability to manage multiple projects and priorities simultaneously.

Preferred Qualifications:

• Experience with MAP/CRM ecosystems.
• Experience supporting Marketing Operations, Revenue Operations, or GTM Operations functions.
• Experience documenting data architecture, integrations, and system ownership frameworks.
• Experience with agile delivery environments.
• Exposure to AI, automation, or business transformation initiatives.

Benefits we offer:

• Competitive market-based compensation (salary, yearly bonus + equity)
• Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC
• Unlimited PTO

The Salary Range for this role is $110,000 - $130,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.

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