Systems Analyst II

Tennessee Board of Regents; Nashville (TN); On-site; USD 56,000 - 70,000; Full time

Job summary

Tennessee Board of Regents seeks a Systems Analyst II to support Nashville State Community College’s administrative enterprise systems including Ellucian Banner and Oracle Fusion. The role focuses on configuration management, end-user support, analytics, and ad-hoc reporting to drive important system enhancements.

Responsibilities include building dashboards, testing patches, and coordinating with vendors. Strong SQL, communication, and teamwork skills are essential for success in this role.

Qualifications

• Bachelor's degree required in Computer Science, Information Systems, MIS, Business Administration, Data Science or similar.
• Two years' experience supporting an ERP or SIS in a higher education environment with knowledge of relational databases.

Responsibilities

• Configures and supports Ellucian Banner, Oracle Fusion, and third‑party systems.
• Analyzes business processes and recommends improvements.
• Builds reports, dashboards, and automation to streamline processes and improve data access.
• Diagnoses user issues and provides resolutions or develops solutions.
• Liaises with functional users and vendors to resolve technical issues.
• Develops and tests system patches and upgrades to maintain integrity.
• Provides status updates on project progress to stakeholders.
• Participates in planning sessions for upgrades or new features.

Skills

Relational databases

SQL/PLSQL

Excellent communication

Teamwork

Education

Bachelor's degree in Computer Science or related field

Tools

Power BI

SQL Developer

eVisions Argos

Formfusion

TOAD

Job description

Full-time

Title: Systems Analyst II

POSITION SUMMARY

This position supports Nashville State Community College’s administrative enterprise systems, including Ellucian Banner, the upcoming transition to Oracle Fusion, and other assigned third-party applications. The role primarily focuses on application configuration management, end-user technical support, analytics, ad-hoc reporting, and driving projects that enhance mission-critical systems. This position serves as the technical support lead for designated administrative areas, ensuring efficient and effective system operation.

ESSENTIAL JOB FUNCTIONS / JOB DUTIES AND RESPONSIBILITIES

• Manages application configurations, develops applications, and provides technical support for Ellucian Banner, Oracle Fusion, and assigned third-party systems.
• Analyzes business processes and makes relevant recommendations for improvement.
• Build reports, forms, analytic dashboards, and automation to streamline business processes, improving efficiency and data accessibility.
• Analyzes user-reported problems and issues and provides resolutions or develop solutions as needed.
• Acts as the liaison between functional users and vendors to resolve technical issues when internal solutions are not available.
• Develops and supports testing of new systems, patches, and upgrades, ensuring the integrity of the systems.
• Provides timely status reports to functional users and management regarding project progress.
• Participates in planning sessions for implementing system upgrades or adding new features.
• Performs job duties from the assigned campus or work location.

REQUIRED QUALIFICATIONS

• Bachelor's degree from an accredited institution in Computer Science, Information Systems, Management Information Systems, Business Administration, Data Science or similar fields.
• Two years' experience supporting an ERP or SIS in a higher education environment with knowledge and experience of relational database concepts.

PREFERRED QUALIFICATIONS

• Knowledge and experience with reporting tools such as Power BI, SQL Developer, eVisions Argos & Formfusion, TOAD, etc.
• Experience with Ellucian Degree Works, Automic Applications Manager, Banner Document Management, REST APIs.

KNOWLEDGE, SKILLS AND ABILITIES

• Considerable knowledge of relational database concepts & associated query languages e.g. SQL, GraphQL.
• Knowledge and experience using SQL programming, preferably Oracle PL/SQL.
• Knowledge and experience transferring files securely between systems.
• Excellent communication skills.
• Ability to work independently and as part of a team on special projects.
• Ability to establish and maintain effective working relationships with co-workers, faculty, staff, and students.
• Ability to work occasional weekends or after hours as needed.

Rate of Pay: $56,091.00 - $70,113.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.