Enterprise Application Services Specialist II

Ttusports; Cookeville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation days

Sick leave

University holidays

Medical insurance

Retirement

401k

Educational benefits

Job summary

Tennessee Tech University is seeking a software/IT specialist to support administrative enterprise systems, including Ellucian Banner and Oracle Fusion. The role emphasizes configuration management, development, end-user support, analytics, ad-hoc reporting, and driving projects to improve mission-critical systems.

The position serves as the technical lead for designated units, ensuring stable operation and timely resolutions.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, MIS, Business Administration, Data Science or similar.
• At least one year of recent technical support experience, particularly in an end-user support role.
• Experience supporting enterprise software and reporting tools is desirable.

Responsibilities

• Perform configuration management, development, and technical support for Ellucian Banner, Oracle Fusion and third-party systems.
• Analyze business processes and recommend improvements to increase efficiency and data accessibility.
• Build reports, forms, analytic dashboards and automation to streamline workflows.

Skills

End-user support

Technical support

Analytics

Education

Bachelor's degree in Computer Science or related field

Tools

Ellucian Banner

Oracle Fusion

Job description

Cookeville, TN, United States

Job Description

Description of Job Duty:

The overall purpose of this job is to provide support for Tennessee Tech University's administrative enterprise systems, including Ellucian Banner, Oracle Fusion, and other third-party applications as assigned. The role primarily focuses on application configuration management, application development, end-user technical support, analytics, ad-hoc reporting, and driving projects that enhance mission-critical systems. Additionally, this position serves as the technical support lead for designated administrative units, ensuring efficient and effective system operation.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Responsibilities

Essential Functions:

Perform application configuration management, application development, and technical support for Ellucian Banner, Oracle Fusion, and third-party systems as assigned. Analyze business processes and make relevant recommendations for improvement. Build reports, forms, analytic dashboards, and automation to streamline business processes, improving efficiency and data accessibility. Analyze user-reported problems and issues and provide resolutions or develop solutions as needed. Act as the liaison between functional users and vendors to resolve technical issues when internal solutions are not available. Develop and support unit testing, ensuring the integrity of the systems. Provide timely status reports to functional users and management regarding project progress. Participate in planning sessions for implementing system upgrades or adding new features.

Physical Demands:

Those typical of an office environment.

Work Hours:

Typical hours are 8:00am-4:30pm Monday through Friday. Additional hours as needed.

Level P2, Grade 12.

Benefits Information:

• accumulation of two vacation days per month
• one sick leave day per month
• thirteen University holidays
• medical and life insurance (shared cost with the university)
• retirement
• optional 401k
• educational benefits

Qualifications

Minimum Qualifications:

Bachelor's degree from an accredited institution in Computer Science, Information Systems, Management Information Systems, Business Administration, Data Science or similar fields. At least one year of recent technical support experience, particularly in an end-user support role.

Preferred Qualifications:

Experience in a higher education environment is preferred.