Student Systems Analyst

HAWKEYE COMMUNITY COLLEGE; Waterloo (IA); On-site; USD 55,000 - 67,000; Full time

Job summary

Hawkeye Community College's Enterprise Applications team seeks a full-time Student Systems Analyst to support the Ellucian Colleague SIS and related enterprise applications. You will troubleshoot data issues, create operational reports, test updates, and train users across campus.

You will translate technical details for non-technical staff, collaborate with departments and vendors, and help align student workflows with college objectives, strengthening campus IT services.

Qualifications

• Experience supporting enterprise applications and end users.
• Ability to learn new technologies quickly and analyze data.
• Strong written and oral communication skills.
• Ability to work independently and with diverse stakeholders.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide functional/technical support for SIS and enterprise apps focusing on student processes.
• Troubleshoot data issues using system knowledge and reporting tools.
• Create/modify basic operational reports and identify user needs.
• Test changes, integrations, updates, and document results.
• Develop knowledge of SIS processes across departments and life cycle.
• Research features and help departments maximize system functionality.
• Provide user support/training and maintain system docs.
• Use reporting tools and scripting to support student processes.
• Collaborate with vendors to resolve issues and participate in committees.

Skills

End-user support

Communication skills

Independent & collaborative

Data analysis

Training users

Education

Bachelor's degree in IT/IS or related field

Tools

Ellucian Colleague

Microsoft Office

Google Apps

Video conferencing

Reporting tools

Job description

Are you a proactive problem-solver who wants to make a real, lasting impact in higher education? Hawkeye Community College’s Enterprise Applications team, part of the Communication and Information Systems (CIS) department, is seeking a full-time Student Systems Analyst.

As a member of our Communication & Information Systems team, you will provide critical functional and technical support across the College, focusing primarily on student workflows in Hawkeye’s student information system - Ellucian Colleague. You will dive into hands-on software support, collaborating closely with campus departments and software vendors to troubleshoot data issues, run system tests, and build operational reports. By translating complex technical details into clear, actionable solutions, you will streamline processes and directly improve technology for our campus community.

Specifically, in this role, you will bring a collaborative approach, strong communication skills, and a student-first mindset to directly enhance the daily experience for our students and staff. You will work in a supportive, mission-driven environment where your technical curiosity allows you to deepen your expertise in enterprise applications. Every day, you will see how your work shapes how the College operates, improves systems, and directly contributes to institutional success.

Important responsibilities and duties may include, but are not limited to, the following:

• Provides functional and technical support for the college’s student information systems (SIS) and other assigned enterprise applications, with a focus on student processes and workflows.
• Troubleshoots application and data issues using system knowledge, reporting tools, spreadsheets, and other available resources.
• Creates and modifies basic operational reports and helps users identify reporting needs.
• Tests application changes, integrations, software updates, fixes, and new functionality and documents results.
• Builds knowledge of student-focused student information systems (SIS) processes across departments and how they connect throughout the student lifecycle.
• Researches application features and helps departments make effective use of available system functionality.
• Provides user support and training and maintains system documentation and support resources.
• Utilizes reporting tools, queries, rules, scripting, and other available development tools to create or modify reports, business logic, and simple technical solutions that support student processes and workflows
• Works with vendors to resolve issues.
• Participates in internal and external committees as assigned.
• Performs other duties as assigned.
• Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.

• Bachelor's degree in Information Technology, Computer Information Systems, Business Information Systems, or a related field, plus one (1) year of experience supporting enterprise applications, ERP systems, or business information systems; or an equivalent combination of education and experience to total five (5) years.
• Experience with troubleshooting software applications and working with end users.
• Demonstrated ability to quickly learn new technologies, analyze data, identify trends, and resolve application issues.
• Demonstrated ability to learn new technologies and software applications quickly.
• Demonstrated ability to prioritize multiple tasks and work independently as well as collaboratively.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Demonstrated ability to work with a wide array of students, faculty, staff, and the general public.
• Ability to demonstrate strong interpersonal communication.
• Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
• Demonstrated ability to execute organization and department policies and procedures.
• Demonstrated ability to handle confidential/sensitive information with discretion.

Preferred Qualifications

• Experience supporting Ellucian Colleague in a higher education environment
• Familiarity with student information systems (SIS).
• Experience with reporting tools and database research.
• Experience testing software updates and ERP enhancements.
• Experience working directly with software vendors and functional departments.

Anticipated schedule

Anticipated schedule is Monday – Friday 7:30 am through 4:00 pm.

Working Conditions

Work is performed either in or a combination of an office, classroom or lab setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.

Salary & Employment Status

• Full-time / Exempt position
• Salary is dependable on education, experience and internal equity
• The salary range for this position begins at: $61,046

Priority screening is set to begin on

Thursday, November 12, 2026

• Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.