System Analyst

Glen Oaks; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Glen Oaks College in Kentucky seeks a Systems Analyst and Support Engineer to analyze, maintain, and improve information systems and technical services. You will support, troubleshoot, and train users; develop data reports; and assist with integrations across campus systems and third-party platforms.

The role requires strong communication, problem-solving, and project-management skills, along with experience in databases, scripting, and AD environments. Opportunity for growth within IT.

Qualifications

• Bachelor’s degree or equivalent experience in IT/related field.
• 4+ years of work experience in systems analysis and IT support.
• Strong written and verbal communication skills.
• Experience with relational databases and T-SQL; familiarity with AD.
• Experience with scripting languages and data integration concepts.
• Ability to manage projects from initiation to closure.

Responsibilities

• Administer and troubleshoot on-premises, SaaS, and managed solutions.
• Produce reports using tools like Informer and Excel; provide training on reporting.
• Support LMS and assist with data extraction, transformation, and loading processes.
• Assist with integrations between College systems and third-party platforms.
• Provide Tier 1 and Tier 2 technical support and user assistance.
• Elicit requirements and translate them into functional specifications.

Skills

Effective communication

Adaptability

Teamwork

Project management

Relational databases

T-SQL

Scripting languages

Active Directory

Education

Bachelor’s degree in related field

Master’s degree

Tools

Informer

Excel

Ellucian Colleague

Softdocs Etrieve

SPOL

Salesforce

Canvas

Simple Syllabus

Job description

Position Title: Systems Analyst and Support Engineer

Reports To: Director of Information Technology

Position Type: Full Time-Administrative (Pay Grade 107)

Posting Date: 9/28/2026

General Summary:

The Systems Analyst and Support Engineer is responsible for supporting, analyzing, maintaining, and improving
the College’s information systems and technical services. This position assists in the execution of IT functions
including technical support, systems administration, customer service, troubleshooting, user training,
documentation, and the development of technical solutions.
In addition, the position performs systems analysis, data analysis, reporting support, data extraction,
transformation, and loading processes, and assists with integrations between College systems, applications,
databases, and third-party platforms. The role helps ensure that data moves accurately and securely between
systems, supports operational reporting and decision-making, identifies process and data issues, and works with
users, vendors, and IT staff to improve system functionality, data quality, workflow efficiency, and the effective
use of technology across the College.

Duties and Responsibilities:

Examples of duties performed by this position include:

• Administer and provide troubleshooting and support for on-premises, SaaS, and managed solutions as assigned.
• Provide reports as required using a variety of reporting tools, including but not limited to Entrinsik Informer and Excel.
• Develop and provide training to staff on reporting tools, queries, SaaS platforms, and the SIS.
• Support the LMS used by the College.
• Provide occasional general Tier 1 Support (basic help desk resolution and service desk delivery) including:
  • Both software and hardware troubleshooting
  • Assisting users with password resets in various systems
• Provide specific Tier 2 Support (in-depth technical support) including:
  • Both software and hardware troubleshooting
  • Occasional hardware installation and maintenance
• Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
• Decompose high-level business and user requirements into detailed functional and non-functional requirements at a level appropriate for users, developers, vendors, and others responsible for implementing or evaluating the solution.
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for solutions development and testing.
• Write requirement specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
• Support implementation and maintenance of applicable CIS Controls and Safeguards, particularly those relating to asset management, account and access management, data recovery, security monitoring, incident response, and security awareness and skills training.

Required Qualifications:

• Bachelor’s degree from an accredited institution in a related field.
• Four (4) years of work experience directly related to the duties and responsibilities specified.
• A combination of education and work experience may be considered.
• Ability to communicate effectively, both verbally and in writing.
• Strong adaptability, problem-solving and teamwork skills.
• Demonstrated ability to manage projects from initiation to closure.
• Experience communicating with non-technical staff and guiding technical decisions.
• Ability to learn unfamiliar and rapidly changing technologies.
• Experience with relational databases and T-SQL.
• Experience with at least one scripting language.
• Experience working in an AD environment.
• Disciplined self-starter with a strong attention to detail.
• Highly motivated, organized, and proactive, with the ability to work in a fast-paced environment.

Preferred Qualifications:

• Master's degree from an accredited institution.
• Experience working in a school, college, or university.
• Proficiency in Microsoft Windows Server.
• Experience with reporting tools such as Informer.
• Experience with Ellucian Colleague.
• Experience with data integration, extraction, and reporting.
• Experience with Softdocs Etrieve, SPOL, Salesforce, Canvas, and Simple Syllabus.
• Experience with an ECM and ERP.
• Experience with project management.
• Familiarity with Microsoft and Google Cloud technologies.