Assistant Director of Platforms and Operations

Lehigh Carbon Community College; North Whitehall Township (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Lehigh Carbon Community College seeks an Assistant Director of Platforms and Operations to bridge technical execution with operational leadership. You will manage a team supporting enterprise solutions, specializing in Ellucian Banner, third-party integrations, and cloud environments.

You will drive vendor partnerships, coordinate with college stakeholders, and ensure secure, high-availability platform services while reporting to the Executive Director of IT.

Qualifications

• High School Diploma or GED with an Associate’s degree in IT-related field.
• Alternatively, 60+ earned college credits and at least 3 years in enterprise data systems or related field.

Responsibilities

• Leads technical staff and project delivery through implementations related to functional solutions used by the enterprise.
• Supervises, mentors, and coaches staff, managing a team responsible for multiple systems and applications.
• Oversees handling of customer requests and support tickets from administrative and academic sides of the college.
• Performs analysis and programming support to optimize use of administrative information systems.

Skills

Leadership

Project management

Mentoring

Team coordination

Education

Diploma or Associate’s degree in IT/Business

3+ years enterprise data systems experience with 60+ earned credits

Tools

Ellucian Banner

Banner APIs

Oracle SQL/PLSQL

Linux/UNIX

Tomcat

REST/SOAP APIs

SSO/SAML

Job description

Job Title

Summary

The Assistant Director of Platforms and Operations bridgestechnical execution and operational leadership, managing a teamthat supports enterprise solutions across the institution. Groundedin technical proficiency with Ellucian Banner, third-party softwareintegrations, and emerging cloud environments, this role overseesapplication administration, workflow automation, and releasemanagement. The Assistant Director leads day-to-day team operationsto resolve campus support requests, drives enterprise projectdeliverables, directs vendor partnerships, and coordinates closelywith various college stakeholders to maintain secure,high-availability platform services. Reports to the ExecutiveDirector of Information Technology.

Work Schedule

Full-Time On Campus - The standard work weekis Monday through Friday, 8:00 AM to 5:00 PM. Exempt professionals,are expected to maintain a flexible schedule to ensure allresponsibilities and collegiate needs are met, including occasionalwork outside of core business hours.

Duties and Responsibilities

• Leads technical staff and project delivery teams throughimplementations related to functional solutions used by theenterprise.
• Supervises, mentors, and coaches technical staff, managing ateam that is responsible for maintaining and supporting multiplesystems and applications.
• Oversees the team's handling of customer requests and supporttickets originating from both the administrative and academic sidesof the college.
• Performs analysis, problem-solving, and programming support toprovide efficient and effective use of administrative informationsystems in support of client's goals and objectives.
• Serves as the primary technical expert regarding EllucianBanner and Banner-related APIs, integrations, and supportingservices.
• Manages the effective and timely resolution of enterprisesystem issues and software bugs.
• Plans and delivers major system upgrades and integrations inclose coordination with IT security and infrastructure teams,incorporating enterprise requirements into application deploymentswhile partnering with respective groups for supporting tasks.
• Implements, maintains, and supports new third-party productsand interfaces across all Banner modules.
• Stays current with new technologies and makes recommendationson the adoption of new solutions and the updating of existingsolutions, particularly focusing on cloud-centricapplications.
• Responsible for collecting requirements from functional usersacross the college and translating them into actionable technicalmeasures.
• Serves as the technical liaison to third-party softwarevendors.
• Develops and maintains detailed operational and technicalsystem manuals.
• Performs other duties as assigned.

Education

• High School Diploma or GED equivalent and Associate’s degree inBusiness, Computer Science, or other IT-related field from anaccredited institution.

OR

• Minimum 3 years of demonstrated experience in data analytics,enterprise data systems, systems architecture, and/or related at anenterprise level with 60+ earned credits of higher education in arelevant field.

Certifications

• Act 153 Clearances (Act 34 PA Criminal Background, Act 151 PAChild Abuse History, Act 114 FBI Clearance Fingerprinting)

Work Experience

• Minimum of five years of experience in enterprise applications,including demonstrated experience managing third-party platformintegrations and technical vendor relationships.
• Minimum of 3 years of supervisory/project leadershipexperience.

Knowledge, Skills, Abilities

• In-depth technical understanding of complex ERP structures(specifically Ellucian Banner), relational databases (Oracle,SQL/PLSQL), and core web application environments (Linux, UNIX,HTML, Tomcat).
• Working knowledge of modern system integration concepts,including APIs (REST/SOAP), data exchange standards, andidentity/access management protocols (e.g., SSO, SAML) to securelyconnect third-party products to the central ERP.
• Ability to navigate, maintain, and support a hybrid applicationecosystem, demonstrating a strong understanding of how to bridgelegacy on-premise infrastructure with modern cloud-centric (SaaS)solutions.
• Strong collaborative skills with the ability to coordinatemajor system upgrades and secure application deployments in closepartnership with IT security and infrastructure teams.
• Advanced analytical troubleshooting skills, combined with theability to gather requirements from diverse academic andadministrative users and translate them into actionable technicalmeasures.
• Proven ability to support best practices in project delivery,effectively manage concurrent application upgrades, and serve as anauthoritative technical liaison with third-party softwarevendors.
• High level of initiative and teamwork, with the capacity tosupervise and mentor technical staff, manage helpdesk queues, anddrive a culture of outstanding customer service across the collegecommunity.

Physical Demands

• Ability to effectively communicate, perceive, and exchangeinformation with colleagues and stakeholders.
• Operate, handle, or feel objects, tools, or controls usinghands, arms, or adaptive equipment.
• Ability to safely lift, transport, or move objects up to 15 lbsregularly and up to 25 lbs occasionally.
• Vision capabilities sufficient to view screens, read printedmaterials, and observe work environments (with or without assistivedevices).

Work Environment

The noise level in the work environment is usually moderate.

Please note that this position is not eligible for current orfuture H-1B or other employment visa sponsorship.

LCCC is an equal opportunity employer.

LCCC Internal candidates must apply within 15 days ofposting.

Salary and Eligibility

• Salary is restricted to above range and will not exceed themaximum of the range. Salary offers are non negotiable and offersare determined and are based upon related work experience submittedon resume.
• Foreign degrees – must provide a US equivalency report of your degree credentials with your transcript, if not, yourresume will not be accepted.

Position open until filled.