Senior Programmer Analyst

University of Hartford; West Hartford (CT); Hybrid; USD 83,000 - 100,000; Full time

Job summary

University of Hartford seeks a skilled technical consultant to provide high-quality customer support for Ellucian Banner products, including Ethos and related solutions. The role involves project management, needs assessment, and strong collaboration with University partners to advance education outcomes.

Responsibilities include troubleshooting, testing, configuration, and translating business needs into functional specifications for integrations and reporting.

Qualifications

• Associate degree or two-year college required.
• Bachelor’s degree preferred.

Responsibilities

• Provide software troubleshooting and support across Banner modules.
• Develop test plans and run tests to verify specifications.
• Assist with configuration and maintenance of Banner and related solutions.
• Translate business requirements into functional specifications for conversions, reporting, interfaces, and customizations.
• Monitor risks, milestones, and progress; provide leadership to users for on-time delivery.
• Design and deliver user training and mentor junior staff.

Skills

Technical support

Project management

Needs assessment

Communication

Leadership

Education

Associate degree or two-year college

Bachelor’s degree preferred

Tools

Argos

Job description

Assumes responsibility for Providing high-quality customer technical consultation and support to Ellucian’s Banner products such as Ethos, Banner Extensibility, Ellucian Experience, Banner Self Service, etc. Provides project management, leadership, needs assessment, integration services and the ability to develop a strong working relationship with the University community partners. Performs all duties in full support of the University’s mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University’s students.

Hiring Range

Hiring Range The budgeted starting salary for this position will be $83,409 to $100,000 dependent upon experience

Key Responsibilities

Key Responsibilities

• Provides software troubleshooting and break/fix support up to full application development and spans many areas including applications, integrations, and reporting. Provides technical assistance by responding to inquiries regarding errors, problems, or questions with programs; assists users in troubleshooting issues related to Banner modules within the Ellucian Banner product suite.
• Creates test plans and runs tests to find errors and confirms specifications have been met. Assists with the configuration and maintenance of Banner and related solutions. Preparing and submitting status reports as requested by manager and unit.
• Supports University users with extensions that satisfy the customer needs that does not come out of the box on Ellucian Products (non-baseline solutions). Interacts with the users and other third-party representatives to translate business requirements into functional specifications for conversions, reporting, interfaces, and customizations.
• Monitors, tracks, and reports project risks, issues, milestones, and work completed, as well as work that is underway. Provides leadership for the users enabling them to stay on time and on task. Facilitates business process review and application prototyping sessions as well as providing insight into best practice methodologies.
• Evaluates and modifies systems, where appropriate, relative to the university business practices. Drives university to innovative technology; provides university high-quality business process, change management and other appropriate documentation. Provides direction in developing testing methodology and test scripts for use during upgrades, patch application and customizations. Works with the users to test and confirm modifications and/or updates meet specifications.
• Provides guidance in the development of user-training strategy, and when appropriate, delivers such training. Mentors and trains less experienced staff and review their work. Designs and writes reports using Argos against an operational data store.
• Performs other related duties as assigned.

Posting Number

Posting Number PS1241P

Working Conditions

Normal office situation. Requires travel, including overnight stays.

Education

Associate degree or Two-year University equivalent required.
Bachelor’s Degree preferred

Physical Effort

Typically sitting at a desk or table.
Intermittently sitting, standing, stooping.
Light lifting or carrying 25 lbs or less.

Special Skills

The ability to work effectively with diverse groups.

Required fields are indicated with an asterisk (*)

• * What is the highest level of education attained?
  • GED
  • High School Diploma
  • Technical School, Certification or Apprenticeship
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • Knowledge of a highly advanced professional discipline. (e.g., Ph.D, M.D., J.D., or equivalent doctoral degree required.)
• * How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Website
  • Other

Documents Needed to Apply

Required Documents Optional Documents

• Resume
• Cover Letter
• Letter of Recommendation - Staff
• Statement on Inclusive Excellence and Belonging

200 Bloomfield Avenue
West Hartford, CT 06117