Systems Analyst - Expert (Epic Ambulatory)

UPMC; Pittsburgh (Allegheny County); Remote; USD 110,000 - 150,000; Full time

Job summary

UPMC is seeking a Systems Analyst - Expert to join our Ambulatory Surgery team. This position will be fully remote.

We are looking for an experienced analyst with an Epic Ambulatory certification or proficiency, with a strong background in ambulatory workflows, troubleshooting system issues, and partnering with operational and clinical stakeholders. Under the general direction of the management team, the role requires mentorship, project management, and strong communication skills to support IT

Qualifications

• Epic Ambulatory certification or proficiency is required.
• Strong background in ambulatory workflows and clinical/operational processes.
• Ability to troubleshoot complex system issues and communicate with stakeholders.

Responsibilities

• Document complex processes and requirements for IT and business needs.
• Triage and resolve Level 2 and Level 3 issues; mentor other analysts.
• Manage multiple projects and maintain project management artifacts and time tracking.

Skills

Epic Ambulatory certification

Ambulatory workflows

Troubleshooting

Stakeholder collaboration

Job description

UPMC is seeking a Systems Analyst - Expert to join our Ambulatory Surgery team. This position will a be fully remote position. We are looking for an experienced analyst with an Epic Ambulatory certification or proficiency, with a strong background in ambulatory workflows, troubleshooting system issues, and partnering with operational and clinical stakeholders.

Purpose

Under the general direction of the management team, the Systems Analyst - Expert requires a high degree of managerial and/or technical expertise in a designated area with experienced management and/or technical, analytical capabilities, ability to perform and manage all tasks required to providing services to meet client IT and business needs within budget and targeted deadlines. Serves as a mentor for other analysts.

Responsibilities

• Documentation: Create detail-oriented documentation for new and complex processes. Responsible for quality and validity of documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
• Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 issues. Act as a mentor for all level staff in resolution of Level 2 and Level 3 issues. Manage complex support events. Conduct effective problem management activities.
• Project Management: Manage multiple complex projects independently. Facilitate full project management life cycle independently. Mentor less experienced team members on aspects of project management. Prioritize projects. Update all project management and time tracking tools accordingly.
• SDLC (System Development Life Cycle): Define how to use different System Development Life Cycles independently. Establish processes around SDLC's. Communicate processes to team.
• Vendor Relationships: Interact with vendor (technical issues, project initiatives) independently as necessary. Act as a point person for issue escalation.
• Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as a Business Analyst. Ensure data governance is involved when necessary.
• End User Training: Responsible for all training content. Manage onboarding programs for super users, as necessary. Facilitate training sessions as necessary. Provides continuing education for team members.
• Process Improvement: Ownership over process improvement. Successfully implements processes. Recognize opportunity for process improvement. Makes expert recommendations on process improvement.
• Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
• Data Quality: Maintain data quality at all times.
• Application Upgrades and Implementations: Evaluates impact and coordinated efforts across multiple platforms. Identify new functionality and /or hardware requirements. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc.
• System Integration: Responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
• Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff. May be asked to lead people when working on specialized IT and/or systemwide projects.
• Self-Development: Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management for development and effectively incorporates feedback into work and behaviors.

*Performs in accordance with system-wide competencies/behaviors.

*Performs other duties as assigned.