Systems Analyst - Senior (My Chart and Welcome)

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 110,000 - 140,000; Full time

Job summary

UPMC seeks a Senior Systems Analyst to support Epic MyChart and Welcome modules. Epic certification, strong analytical ability, and excellent communication skills are required. Hybrid work with periodic on-site travel to Pittsburgh, PA.

The incumbent will configure Epic applications, analyze workflows, document processes, provide Level 2/3 support, and contribute to system testing, cutovers, and training. A minimum of five years in IT with SDLC familiarity is preferred, and the role may require

Qualifications

• Epic MyChart and Welcome configuration experience.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.

Responsibilities

• Configure Epic applications to align with clinical and organizational goals.
• Analyze workflows to identify opportunities for optimization and document processes.
• Provide Level 2/3 technical support and mentor junior staff.
• Perform system maintenance, testing, and create cutover plans.
• Communicate clearly to stakeholders to support day-to-day work and projects.
• Maintain standby/on-call availability as part of a rotation.

Skills

Epic MyChart

Epic Welcome

Analytical skills

Communication skills

Mentoring/leadership

Job description

UPMC seeks a full-time Senior Systems Analyst (Epic MyChart and Welcome). If you have Epic certification, strong analytical, and excellent communication skills,

Work Location:

Hybrid—primarily remote, with on-site travel to Pittsburgh, PA required at least one week per month or as needed.

Work Hours:

Day shift, 8am–5pm, Monday to Friday.

Purpose:

Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

• Configure and customize Epic applications to align with the specific needs of clinical and organizational goals.
• Analyze clinical and administrative workflows to identify opportunities for system optimization and improved efficiency. Complete detail-oriented documentation for new and moderately complex processes.
• Provide second and third level technical support and troubleshooting assistance to end-users. Independently, triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Additionally, this position will require on call as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
• Perform system maintenance, including updates, break-fix, and upgrades. Create test plans. Complete thorough system testing and quality assurance for new implementations and updates. Create and/or manage cutover plans including downtime, etc.
• Responsible for demonstrating appropriate, clear, concise, and effective written and oral communication in all interactions to build relationships and accomplish day-to-day work and projects. Mentors less experienced staff.
• Typically has 5+ years’ experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to exceed expectations. Ability to work independently and in a team-based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
• Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Preferred:

• Epic certification/accreditation for MyChart and Welcome.
• 2 years’ experience in supporting a health care application through practical experience.
• Current or past UPMC employee or contractor.

Licensure, Certifications, and Clearances:

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran