EPIC APPLICATION SYSTEMS ANALYST (ON-SITE ONLY)

Slocum-Dickson Medical Group; Town of New Hartford (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Slocum-Dickson Medical Group in New York State seeks an Epic Applications Specialist. You will liaison between end users and Epic teams, tailor the Epic system to clinical and operational needs, and maintain both current and legacy Epic environments.

Expect heavy collaboration with IT and clinical staff, plus training and process improvement responsibilities. The role requires strong Windows administration, problem-solving, and documentation skills, plus willingness to travel and complete Epic

Qualifications

• Bachelor or Associate degree with related field experience or equivalent.
• Experience with data/information warehousing data and reporting.
• Epic Ambulatory certification required within 6 months of hire or 90 days after last class.
• Solid understanding of computer systems, interfaces, software, and IT functions.
• Windows server/workstation administration; security and third-party software knowledge.
• Occasional travel and OSHA training as part of job duties.

Responsibilities

• Serve as primary liaison between user community and Epic applications.
• Design and document functional requirements and technical workflows for Epic.
• Translate user requirements into functional specifications and design documents.
• Provide end-user support and training; assist with QA and testing results.
• Configure, modify, test, implement, maintain, and support Epic applications.
• Write and maintain system documentation; run daily jobs on systems.
• Maintain legacy Epic systems and provide on-call support as needed.
• Travel occasionally and participate in ongoing process improvements.

Skills

Windows Server Administration

Windows Workstation Administration

Problem Solving

Requirements Documentation

User Training

Application Support

System Configuration

Legacy System Maintenance

On-Call Responsibilities

Education

Bachelor or Associate in Engineering or Computer Science (or equivalent)

High School + 4 years related experience

Networking/Phone System experience a plus

Job description

JOB SUMMARY

Epic Application team members are responsible for in-depth knowledge of the Epic System software and are the primary liaison between user community and the Epic application. They conduct regular day-to-day communications, review the software, and exhibit a deep understanding of the business operations and works with Epic, the Epic Application Team(s), Group Operations, and end users to tailor the application to the organizations’ requirements.

Duties & Responsibilities

• Strong understanding of all aspects of Windows server and workstation operating system administration; i.e., tuning / configuration as well as how they relate to EPIC, fundamentals of security, installing third-party software..
• Independent problem-solving, self-direction.
• Designs and documents the general functional requirements and detailed technical specifications workflows..
• Designs and documents the general functional requirements and detailed technical specifications for ambulatory workflows.
• Receives and documents formal requests from customer including specifications (layout, calculations, data source, etc.) Evaluates requests for completeness and if needed works with customer to finalize request.
• Recommends changes to established guidelines, standards, methodologies and conventions as appropriate.
• Assists customers with quality assurance (testing) and documentation of testing results through standard procedures and processes.
• Ability to translate user requirements into functional & design specifications, communicate with report consumers to gather specifications, review designs, present drafts, and validate results.
• Provides support to end users and participates in training, process improvement and quality assurance initiatives; provides new and ongoing application training.
• Configures, modifies, tests, implements, maintains and supports applications software.
• Write and maintain system documentation.
• Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training.
• Responsible for running and assuring all daily jobs are processed on current and legacy practice management systems.
• Responsible for maintaining legacy systems.
• Due to the responsibilities of position, may be required to work beyond regularly scheduled hours.
• On-Call responsibilities.
• Occasional travel required.
• Other duties as assigned.
• May be exposed to hazardous drugs.
• Attends OSHA training at Orientation and annually thereafter.

Requirements

RELATIONSHIP WITH OTHERS: Demonstrates the ability to build relationships and effectively communicate with the project team, key clinical stakeholders, including business services, nurses and physicians.

Requirements.

Education/Experience/Knowledge

• Bachelor (4-year) degree, with a technical major, such as Engineering or Computer Science or Associates degree with 2 years of additional work experience in a related field or High school with an additional 4 years of work experience in a related field is required.
• Networking and phone system experience a plus.
• Strong background in systems analysis, design and problem solving preferred.
• Experience with business or clinical computer systems in the areas of data/information warehousing data and reporting of such data required.
• Solid understanding of computer systems, interfaces, software, and IT functions.

Epic Certification Requirements

Certified / Credentialed in Epic Ambulatory within 6 months of hire or 90 days after last class.

Physical Requirements

• Requires sitting, standing, bending, and reaching.
• Basic dexterity skills, may be required lift and/or move up to 50 lbs.