Systems Analyst 2 (on-site)

Nanosoft Consulting Talent Page; Gainesville (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology consulting firm is seeking a Systems Analyst 2 to provide onsite desktop support in the Gainesville area of North Georgia. The role involves troubleshooting workstation problems, ensuring application compliance, and supporting network devices. Candidates must be local and willing to work on-site. Strong technical support and customer service skills are essential. This position offers an opportunity to contribute to the efficient operation of client environments through effective problem diagnosis and resolution.

Qualifications

• Experience providing desktop support in a professional environment.
• Strong troubleshooting skills for end user workstation and peripherals.
• Ability to document and track technical issues effectively.

Responsibilities

• Provide onsite desktop support for customers located within assigned locations.
• Troubleshoot end user workstation and peripheral problems.
• Ensure compliance with applicable policies and procedures.
• Install and support network devices for business operations.
• Handle end user data back-up and recovery tasks.
• Process surplus equipment according to established procedures.

Skills

Troubleshooting

Customer Service

Technical Support

Data Backup and Recovery

Job description

About the job Systems Analyst 2 (on-site)

• Local Candidates, North Georgia - Gainesville Area
• MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA

Provide onsite desktop support for customers located within assigned locations.

Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.

Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.

Install & support network devices providing business critical service.

Perform end user data back-up and recovery ensuring attention to detail.

Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.

Open/document/track problem tickets escalating to appropriate workgroups when required.

Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.

Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.