IT Support Analyst (on-site)

Nanosoft Consulting Talent Page; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A state agency is seeking an IT Support Analyst to provide first-level support in a Microsoft Windows environment. The role includes imaging PCs, distributing equipment, and assisting users with performance issues. Candidates should have excellent troubleshooting skills and the ability to analyze client needs. This position is on-site in Raleigh, North Carolina, offering a great opportunity to enhance technical skills and client interaction capabilities.

Qualifications

• Must have the ability to analyze and assess client needs.
• Experience in troubleshooting without a pre-determined course of action is essential.
• Proven ability to build positive relationships with clients.

Responsibilities

• Provide first-level support to users in a Microsoft Windows environment.
• Imaging PCs and distributing equipment per outlined processes.
• Assist users with PC performance issues and updates.

Skills

Analyzing client needs

Advanced troubleshooting

Establishing positive relationships

Job description

About the job IT Support Analyst (on-site)

The Office of the State Auditor requires two Service Support Analysts. The selected candidate for this role will provide first level support to users in a Microsoft Windows environment. This includes, but is not limited to password resets, A/V troubleshooting, access assistance, etc. Responsible for imaging PCs per outlined processes, distributing equipment and maintaining assignment information in an asset tracking system. Position will be responsible for identifying and documenting equipment for surplus, installing computer equipment in an office environment, maintaining printers and scanners. Position will be expected to assist users with PC performance issues and updates.

Knowledge, Skills and Abilities / Competencies

• Ability to analyze and assess client needs to develop effective and appropriate solutions.
• Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of action.
• Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients