Systems Administrator, University Advancement

Cleveland State University; Kentucky; On-site; USD 65,000 - 90,000; Full time

Job summary

Cleveland State University Engaged Learning is seeking a Systems Administrator for University Advancement. The role focuses on maintaining the CRM Slate platform, performing technical support, and developing reports to enhance stakeholder access.

You will document systems and help establish data policies and procedures. Ideal candidates will bring a bachelor’s degree and 4 years of CRM experience, plus SQL, HTML, and CSS skills.

Qualifications

• Bachelor’s degree in information technology, computer science, information management or related field.
• Four (4) years of work experience with CRM systems; experience with SQL, HTML and CSS.

Responsibilities

• Maintain and support CRM Slate environment and related technologies.
• Develop reports and improve reporting capabilities for stakeholders.
• Create and maintain technical documentation for the CRM system.
• Collaborate with Advancement to implement CRM data policies and procedures.

Skills

Analytical skills

Programming skills

Communication skills

Team collaboration

Office suite proficiency

Project coordination

Problem solving

Education

Bachelor's degree

Master's degree

Tools

SQL

HTML

CSS

Job description

Cleveland State University Engaged Learning

Systems Administrator, University Advancement

Job Summary

Performs a variety of technical and data support functions for the Customer Relationship Management (CRM) software i.e., Slate to facilitate access and use of the system. Provides system maintenance, troubleshooting, technical support, and training. Maintains the technical documentation of the CRM system and related technologies. Develops reports and improves reporting capabilities for stakeholders. Works collaboratively with Advancement to develop, establish, and implement policies and procedures for utilization of CRM system data. Performs other functionally related duties as assigned.

Minimum Qualifications

• Bachelor’s degree preferably in information technology, computer science, information management or related field.
• Four (4) years of work experience with CRM systems or related systems. Experience needs to include Structured Query Language (SQL), Hyper Text Markup Language (HTML) and Cascading Stylesheets (CSS).

Preferred Qualifications

• Master’s degree in information technology, computer science, information management or related field.
• Previous experience with advancement CRM.
• Working knowledge of institutional information requirements in a higher education setting.
• Project leadership experience in information systems.
• Experience working with an enterprise resource planning (ERP) system, i.e., PeopleSoft.

Knowledge, Skills, and Abilities (KSAs)

• Ability to analyze and debug basic computer-related problems.
• Working knowledge of multi-domain systems and enterprise-wide information systems.
• Effective written and verbal communication skills, organizational skills, and decision-making abilities.
• Ability to work effectively with a wide range of constituencies in a diverse community and communicate well with people in a team environment.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams and PowerPoint.
• Ability to effectively plan and coordinate, establish and maintain effective working relationships and prioritize workloads based on available resources.
• Excellent analytical and programming skills.