Advancement CRM Administrator

Widener University; Chester (Delaware County); On-site; USD 65,000 - 95,000; Full time

Job summary

Widener University in Chester, PA, seeks an experienced Advancement CRM Administrator to lead the governance, administration, and ongoing evolution of the Constituent Relationship Management system supporting fundraising, alumni engagement, and donor stewardship.

The role partners with Advancement staff, University IT, and external vendors to optimize workflows, ensure data integrity and security, and enable data‑driven decision making across the advancement technology ecosystem.

Qualifications

• Bachelor’s degree in Business, Information Systems, Data Science, or related field or equivalent experience.
• Three+ years of experience administering CRM or enterprise databases, preferably in higher education or nonprofit sectors.
• Experience managing constituent data, system configurations, reporting, and user support with data governance and record management.
• Strong project management, analytical, problem‑solving, and organizational skills.

Responsibilities

• Serve as the primary administrator for the Advancement CRM and support ongoing enhancements.
• Collaborate with Advancement and IT leadership to implement the technology roadmap.
• Evaluate system enhancements, third‑party tools, and new features to improve operations.
• Oversee data imports/exports and automated processes ensuring data integrity across platforms.

Skills

CRM administration

Data governance

Project management

Analytical skills

Education

Bachelor’s degree in Business/Information Systems/Data Science

Tools

Blackbaud NXT

Slate

Salesforce

Job description

Position Summary

As a member of University Advancement’s Development and Engagement team, the Advancement CRM Administrator reports to the Executive Director of Annual Giving and Advancement Services and serves as the primary administrator and strategic steward of the Constituent Relationship Management (CRM) system that supports fundraising, alumni engagement, and donor stewardship efforts. This position is responsible for the administration, optimization, and ongoing evolution of the CRM and related advancement technologies, ensuring that systems, data, and processes effectively support advancement goals while maintaining data integrity, security, and compliance with institutional standards. By partnering with Advancement staff, University IT, and external vendors, this role helps drive operational efficiency, support data-informed decision making, and enhance the user experience across the advancement technology ecosystem.

CRM Administration & Technology Strategy

• Serves as the primary administrator for the Advancement CRM, supporting system functionality, user needs, and ongoing enhancements
• Partners with University Advancement and University IT leadership to implement the advancement technology roadmap
• Evaluates and recommends system enhancements, new features, and third‑party tools to improve operational effectiveness
• Supports system upgrades, testing efforts, and implementation of new functionality

Systems Integration & Data Management

• Manages and supports integrations between the CRM and related advancement and university systems
• Oversees data imports, exports, and automated processes to ensure accurate and consistent information across platforms
• Establishes and maintains data standards, business rules, and quality control procedures that promote data integrity and reliability

Minimum Qualifications

• Bachelor’s degree in Business, Information Systems, Data Science, or a related field, or an equivalent combination of education and experience
• Three or more years of experience administering and supporting CRM or enterprise database systems, preferably in higher education, advancement, or nonprofit organizations
• Experience managing constituent or customer data, system configurations, reporting, and user supportDemonstrated ability to maintain data integrity through data governance, quality control, and record management practices
• Strong project management, analytical, problem‑solving, and organizational skills

Preferred Qualifications

• Experience with Blackbaud NXT, Slate, Salesforce, or similar CRM platforms
• Familiarity with advancement technologies such as AlumniQ, ThankView/EverTrue, or Colleague
• Experience supporting CRM implementations, system integrations, or major technology enhancement projects
• Experience working with external vendors and technology partners

Additional Requirements

Ability and willingness to travel and to work evenings and weekends to support volunteer engagement and cultivation activities.