Systems Administrator Internship

Southernhospitalityinternshipprogram; Tennessee; On-site; USD 21,000 - 30,000; Part time

Job summary

Southernhospitalityinternshipprogram seeks a Systems Administrator Intern to assist with basic desktop and systems administration support. The role emphasizes customer focus, clear communication, and self-motivation while handling service requests and issue resolution.

You will learn by doing, prioritizing tasks, and collaborating with the IT team to support staff, imaging systems, network troubleshooting, and POS-related tech.

Qualifications

• Currently pursuing an IT/CS degree or related field.
• Interest in systems administration and IT support.
• Strong customer service orientation and communication skills.

Responsibilities

• Create and manage service requests.
• Answer inbound support calls and provide remote assistance.
• Administer service requests and track progress until resolution.
• Troubleshoot basic Windows-based systems and hardware.

Skills

Customer focus

Communication skills

Problem solving

Self-motivation

Prioritization

Team player

Education

Pursuing degree in IT/CS

Tools

Ticketing system

Windows OS

Job description

The Systems Administrator Intern's role is to provide phone and remote technical support to our staff. More importantly, we are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and can prioritize and execute tasks without micro-management. The role will involve basic desktop and systems administration support.

• Creating and managing Service Requests
• Answering Inbound Service Calls
• Administration of the Service Requests
• Dispatched according to policy
• Follow through to resolution of support requests * Basic Troubleshooting, Administration and Support of Windows-based systems and supporting hardware and software
• Virus Remediation
• Computer imaging/build-outs
• MFP/Scanner/Fax troubleshooting
• WiFi/Network Connectivity troubleshooting
• Customer-facing POS systems day to day operations and troubleshooting
• Process and procedure documentation
Any other task or duty as assigned or required

We are in pursuit of a passionate and driven person with a mind for solving problems and who keep the customer first. Our team members are leaders, communicators, people who take their work seriously but don’t take themselves too seriously. We value relationships and getting stuff done the right way. If this sounds like you, we hope to hear from you soon.