Junior System Administrator & Helpdesk Technician

Empire Management, Inc.; Kissimmee (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Empire Management, Inc. is seeking a motivated Junior System Administrator & Helpdesk Technician to join our IT team. The ideal candidate will support maintenance, security, and performance of IT systems while providing first-line helpdesk support.

You will assist in troubleshooting, installing, and configuring systems, responding to user requests and maintaining documentation. A degree in IT or a related field with 1–2 years of experience is preferred.

Qualifications

• 1–2 years of IT support, helpdesk, or system administration experience preferred.
• Basic understanding of Windows Server, Active Directory, networking concepts.
• Familiarity with desktop operating systems (Windows/macOS) and Microsoft Office 365.

Responsibilities

• Serve as the primary helpdesk technician for first- and second-level technical support.
• Respond to employee IT requests via phone, email, and ticketing system.
• Assist in the installation, configuration, and maintenance of hardware and software systems.

Skills

Technical support skills

Troubleshooting

Customer service

Multitasking

Education

Associate's or Bachelor's degree in Information Technology or related field

Tools

Windows Server

Active Directory

Microsoft 365

Azure

Intune

Meraki

Vantaca

Job description

Position Summary

We are seeking a motivated and detail-oriented Junior System Administrator & Helpdesk Technician to join our IT team. This dual-role position is ideal for someone with foundational knowledge of system administration and a strong interest in providing technical support to end users. You'll be part of a fast-paced, collaborative environment where you’ll support the maintenance, security, and performance of our IT systems while serving as the first line of support for helpdesk requests.

Key Responsibilities

• Serve as the primary helpdesk technician for first- and second-level technical support across the organization
• Respond to employee IT requests via phone, email, and ticketing system, resolving issues promptly and professionally
• Provide onsite support at office locations when remote troubleshooting is not sufficient
• Assist in the installation, configuration, and maintenance of hardware and software systems
• Monitor system performance and troubleshoot issues related to networks, servers, and user devices
• Manage user accounts, permissions, and access rights in Active Directory and other systems
• Monitor security tools, apply updates and patches, and assist with backup procedures
• Maintain and update IT documentation, including network diagrams, support logs, and user guides
• Support onboarding and offboarding processes, including setting up and decommissioning user workstations
• Assist in managing cloud-based systems such as Microsoft 365, Azure, Intune, Meraki, Vantaca, and more.
• PowerApps Management and small development
• Participate in IT projects including system upgrades, migrations, and new software deployments
• Escalate complex or unresolved issues to senior IT staff when necessary

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 1–2 years of IT support, helpdesk, or system administration experience preferred
• Basic understanding of Windows Server, Active Directory, and networking concepts
• Familiarity with desktop operating systems (Windows/macOS) and Microsoft Office 365
• Strong troubleshooting, multitasking, and problem-solving skills
• Excellent communication and customer service abilities
• Willingness and flexibility to travel to office locations when onsite support is needed
• Eagerness to learn, grow, and contribute to a collaborative IT team