Systems Administrator Intern

Southernhospitalityinternshipprogram; Tennessee; On-site; USD 30,000 - 40,000; Full time

Job summary

Southernhospitalityinternshipprogram in Tennessee is looking for a Systems Administrator Intern to provide technical support and manage service requests. The ideal candidate will possess excellent communication skills and be eager to learn in a dynamic environment. Responsibilities include supporting staff with technical issues, basic troubleshooting of Windows systems, and maintaining customer-facing point of sale systems. This internship offers hands-on experience in desktop and systems administration.

Qualifications

• Eager to learn and develop skills in systems administration.
• Ability to work under minimal supervision.
• Prior experience in customer service is a plus.

Responsibilities

• Provide phone and remote technical support to staff.
• Create and manage Service Requests.
• Troubleshoot Windows-based systems and hardware/software.

Skills

Customer-focused

Effective communication

Troubleshooting

Self-initiative

Positive attitude

Tools

Windows-based systems

Service Requests Management

POS systems

Job description

The Systems Administrator Intern's role is to provide phone and remote technical support to our staff. More importantly, we are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and can prioritize and execute tasks without micro-management. The role will involve basic desktop and systems administration support.

Essential Duties and Responsibilities

• Creating and managing Service Requests
• Answering Inbound Service Calls
• Administration of the Service Requests
• Dispatched according to policy
• Follow through to resolution of support requests
• Basic Troubleshooting, Administration and Support of Windows-based systems and supporting hardware and software
• Virus Remediation
• Computer imaging/build-outs
• MFP/Scanner/Fax troubleshooting
• WiFi/Network Connectivity troubleshooting
• Customer-facing POS systems day to day operations and troubleshooting
• Process and procedure documentation
• Any other task or duty as assigned or required