Systems Administrator III — AD & Deskside Support Pro

FALL CREEK FARM & NURSERY; Edinburg (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance (100% for full-time)

Defined benefit pension plan

Generous time off

Career advancement opportunities

Job summary

The Systems Administrator III role at the Texas Health and Human Services Commission (HHSC) involves advanced deskside support within a call center environment, troubleshooting complex hardware and software issues and managing Active Directory accounts. The position requires at least three years of IT experience with strong customer service, communication, and network administration skills.

Based in Edinburg, Texas with occasional after-hours work.

Qualifications

• Three years of IT experience in a deskside support role.
• Strong customer service and communication skills.
• Experience with network administration and AD account management.

Responsibilities

• Provide advanced deskside support in a call center environment.
• Troubleshoot complex hardware and software issues; manage AD accounts and access.
• Support new hires and vendor roll-offs; remote support for other call centers as needed.

Skills

Customer service

Communication

Network administration

Active Directory

Tools

Active Directory

Job description

The Systems Administrator III role at the Texas Health and Human Services Commission (HHSC) involves advanced deskside support within a call center environment, troubleshooting complex hardware and software issues and managing Active Directory accounts. The position requires at least three years of IT experience with strong customer service, communication, and network administration skills.

Based in Edinburg, Texas with occasional after-hours work.