Manager IV

Texas Health and Human Services; Austin (TX); Hybrid; USD 65,000 - 98,000; Full time

Benefits offered by this job

Telework eligible

Health Insurance

Pension plan

Career advancement opportunities

Job summary

Texas Health and Human Services is seeking a Manager IV to lead the Regional Office Support Group, directing strategic IT initiatives and ensuring cost-effective, compliant services for DSHS customers in the Austin area.

The role requires 3+ years of leadership in technical teams, deep Windows/AD knowledge, and experience with Remedy or Helix. Telework may be available; travel up to 15% is expected.

Qualifications

• Strong verbal and written communication skills.
• Experience leading a technical team or project.
• Experience supporting Windows 10/11 in a LAN/WAN environment.
• Knowledge of Active Directory and IT ticketing platforms.

Responsibilities

• Oversee planning, implementation, coordination, and evaluation of the Regional Office support group.
• Provide technical direction on architecture and standards to staff and customers.
• Assist with contract management, vendor relations, and cost reductions where possible.
• Advise customers and ensure service levels meet organizational guidelines.
• Develop and manage staff through performance reviews and training.
• Ensure compliance with policies and coordinate resources across sections.
• Input to budget and optimize resource use while leading complex projects.

Skills

Communication skills

Leadership

Windows support

Active Directory

Ticketing know-how

Tools

Remedy

Helix

SCCM

Job description

Date: Sep 11, 2026
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Manager IVJob Title: Manager IVAgency: Health & Human Services CommDepartment: Reg Office Supp DSHS 4.2.5Posting Number: 21380Closing Date: 09/25/2026Posting Audience: Internal and ExternalOccupational Category: Computer and MathematicalSalary Range: $5,797.66 - $8,808.00Pay Frequency: MonthlySalary Group: TEXAS-B-25Shift: Day
Additional Shift
Telework: Travel: Up to 15%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15
In accordance with HHS Guiding Principles and universal expectations of personal responsibility, under the general direction of the Director of Office Support of the Information Technology Customer Service and Support division. Performs advanced senior-level computer systems analysis work. Work involves planning and budgeting, as well as analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. Performs complex work overseeing activities associated with Local Area Networks (LAN), Wide Area network (WAN). Responsibilities include assuring services are delivered in a cost effective manner and in compliance with HHSC standards for architecture, security, and project management methodology; are appropriately coordinated with customers; overseeing projects that cross functional agency systems which provide enterprise level services which require coordinating, planning, and scheduling during the project development and implementation stages; Develops and implements strategic planning actions and policy decisions and makes recommendations of the Agency's efforts; plans and schedules studies and system implementations; analyzes and assists in defining agency disaster recovery responsibilities and procedures; facilitating continuous process improvement; recommending new and innovative approaches to better service delivery or reduced costs; and meeting and evaluating group compliance with service delivery benchmarks. Perform customer support activities. Responsible for compliance with applicable policies, standards, guidelines, and procedures of DSHS, HHSC, and DIR. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Performs other duties as assigned.
Essential Job Functions (EJFs
EJF 1: Supervises the overall planning, implementation, coordination, and evaluation of the Regional Office (DSHS) Support Group to ensure effective services for DSHS customers. Responsibilities include meeting established goals, ensuring work plans and schedules are in place and properly executed, organizing the work based upon best practices, and overseeing day-to-day operations so that projects are completed on time, within budget, and within scope and quality requirements. (25%)
EJF 2: Provides highly technical direction, guidance, and assistance relating to DSHS architecture and standards to Group staff and DSHS customers. Responsibilities include formulating logical descriptions of problems, and devising optimum solutions. Maintains high knowledge of agency program areas to translate specific business processes into standard technology solutions consistent with appropriate DSHS, state, and federal guidelines. (25%)
EJF 3: Assists Director with research and contract management for using outsourced services, including the development of RFP’s, the evaluation of bids, and provides recommendations. Assists with vendor management and provides performance reporting. Assists Manager with the consolidation of services to achieve cost reductions and / or improved services. (5%)
EJF 4: Advises and consults with DSHS customers in providing support services and evaluating service level performance consistent with DSHS, HHSC and DIR plans, standards and guidelines. Provides guidance and supervision to assigned staff to ensure services are coordinated, efficient, follow best practices and policies, and meet service level objectives. Maintains up-to-date knowledge of other groups within the branch and negotiates sharing of resources to achieve objectives across the Section. (15%)
EJF 5: Manages and develops staff through review of performance data, consultation, training and performance appraisals. Responsible for hiring and selection, assigning work, completing performance evaluations, recommending personnel disciplinary actions, and scheduling and approving leave. Supervises project managers/team leaders or highly complex projects that require coordinating, planning, and scheduling during project development and implementation stages. Supervises and oversees day-to-day operations so that projects are completed on time, within budget, and within scope and quality requirements. Assures project managers conform to and comply with all related policies, standards, procedures, activities, and that required reports are provided to DSHS, HHSC and oversight agencies. (15%)
EJF 6: Assures assigned group conforms to and complies with all related policies, architecture standards, procedures, activities, and required reports provided by the section, DSHS, HHSC, and oversight agencies. Assures project managers conform to and comply with all related policies, standards, procedures, activities, and that required reports are provided to DSHS, HHSC and oversight agencies. (10%)
EJF 7: Provides input to Manager on budget development, staff allocations, and recommendations for effective and efficient use of resources. (5 %)
Knowledge Of
Knowledge, Skills and Abilities (KSAs):
Personal computer hardware and software
Network operating systems and security software
SCCM (System Center Configuration Manager)
Service Level Agreements
Troubleshooting and repairing IT related hardware and software
effective management principles
related state and federal laws, regulations, policies, rules and requirements
strategic planning, human resource management, project management, and conflict resolution
principles of leadership and how to effectively interact with various leadership styles
Information Technology Asset Management practices
Skill In
Verbal and written communication
Installing and maintaining Windows Operating systems, Active Directory, and Microsoft Office Suites
managing multiple and competing priorities
identifying problems, evaluating alternatives, and negotiating and implementing solutions
working collaboratively and cooperatively with diverse groups
Ability To
Translate technical and industry terms into non-technical language for training and orientation
Recognize, analyze, and resolve network problems
Organize and prioritize work
Work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed
Move computer/telecommunications equipment
Work more than 8-5, M-F
Adhere to HHS Guiding Principles, Code of Ethics, and Universal Expectation for Personal Responsibility
Think creatively and support creative thinking in others
Establish goals and objectives
Plan, assign, and evaluate the work of others
Effectively manage and motivate staff
Establish effective working relationships with staff at all levels of an organization, agencies, providers, stakeholders and elected officials
Make timely and effective decisions regarding support operations
Develop and implement effective customer service systems
Understand and align operations and support strategies according to business needs
Interpret data and develop effective operating procedures
Organize and present information effectively, both orally and in writing
Lead in an environment of change
Build effective work teams
Registrations, Licensure Requirements Or Certifications
N/A
Initial Screening Criteria

• 3 years Experience leading a technical team or project
• 5 years Experience supporting Microsoft Windows 11 and 10 desktop/Laptops operating systems in a local or wide area network environment.
• 2 Years experience in Active directory or Active Roles.
• 2 years experience working in a trouble ticket resolution environment, such as Remedy or Helix.
• Application indicates the willingness to travel.

Additional Information
N/A
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.Nearest Major Market: Austin