Systems Administrator I

Koch Office Group an EO Johnson Business Technologies Company; Waterloo (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, and life保险

Short- and long-term disability

Paid time off and holidays

Parental leave and family care days

Job summary

Locknet Managed IT is seeking a Systems Administrator I to support clients and internal users, ensuring reliable and secure operations. You will handle end-user requests, troubleshoot issues, and perform remote installs and maintenance in a fast-paced, client-focused environment.

This entry-level role emphasizes problem-solving, strong customer service, and growth in diagnostic and remote-management tools, with opportunities to contribute to FAQs and best practices.

Qualifications

• Diploma in Computer Science or related field or 2 years of hands-on IT experience.
• Experience supporting Microsoft desktop and server OS and Microsoft Office.
• Strong customer service mindset with clear verbal and written communication.

Responsibilities

• Provide first-level technical support by receiving, prioritizing, documenting, and resolving end-user requests via phone, email, and ticketing systems.
• Build rapport with users, gather problem details, and deliver friendly, professional service.
• Troubleshoot issues using diagnostic utilities, knowledge bases, and documented processes.
• Perform remote-based solutions including software installs, upgrades, system configuration, backups, and preventive maintenance.
• Escalate issues when needed while maintaining clear documentation through resolution.
• Test and verify fixes to ensure issues are fully resolved.
• Complete post-resolution follow-ups to ensure user satisfaction.
• Identify trends in support issues and contribute to preventative solutions, help sheets, and FAQs.
• Participate in an after-hours on-call rotation as scheduled.
• Perform other duties as assigned.

Skills

Customer service

Communication

Diagnostics tools

Documentation

Time management

Windows support

Education

College diploma in Computer Science or related field

Tools

Microsoft Windows

Microsoft Office

Remote management tools

Job description

Support Systems. Solve Problems. Make an Impact.

Locknet Managed IT is seeking a motivated and service-oriented Systems Administrator I to support our clients and internal users by ensuring reliable, secure, and efficient computer operations. This role is ideal for someone early in their IT career who enjoys problem-solving, helping others, and building foundational technical skills in a fast-paced, client-focused environment.

In this position, you’ll be on the front lines of IT support - responding to help requests, troubleshooting technical issues, and delivering solutions using modern diagnostic and remote management tools. You’ll play a critical role in keeping our clients productive and confident in their technology.

What You’ll Do

• Provide first-level technical support by receiving, prioritizing, documenting, and resolving end-user help requests via phone, email, and ticketing systems
• Build rapport with users, gather problem details, and deliver friendly, professional service
• Troubleshoot issues using diagnostic utilities, knowledge bases, and documented processes
• Perform remote-based solutions including software installs, upgrades, system configuration, backups, and preventative maintenance
• Escalate issues as needed while maintaining clear documentation through resolution
• Test and verify fixes to ensure issues are fully resolved
• Complete post-resolution follow-ups to ensure user satisfaction
• Identify trends in support issues and contribute to preventative solutions, help sheets, and FAQs
• Participate in an after-hours on-call rotation as scheduled
• Perform other duties as assigned

What We’re Looking For

• College diploma in Computer Science or a related field, or two years of equivalent hands-on IT experience
• Experience supporting Microsoft desktop and server operating systems and Microsoft Office
• Strong customer service mindset with excellent verbal and written communication skills
• Ability to troubleshoot hardware and software issues across PCs, printers, laptops, and servers
• Working knowledge of diagnostic and help desk tools
• Strong documentation, organizational, and time management skills
• Highly motivated, detail-oriented, and eager to learn
• Ability to prioritize tasks effectively in a fast-paced environment
• Comfortable working both independently and as part of a collaborative team

Preferred (not Required)

• University degree in Computer Science
• Industry certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, MCSE

Why Join Locknet Managed IT?

• Competitive compensation
• Comprehensive benefits package, including:
  • 401(k) with 50% company match (up to your first 8%)
  • Medical, dental, vision, and life insurance
  • Company-paid short-and-long-term disability
  • Paid time off, paid holidays, parental leave, and family care days
• Supportive, team-oriented environment with opportunities to grow your IT career
• Exposure to diverse technologies and regulated, security-focused client environments

About Locknet Managed IT

Locknet Managed IT, an EO Johnson company, is a premier managed security and IT partner serving organizations across Minnesota, Wisconsin, Iowa, and Illinois. Built for leaders who carry risk, Locknet specializes in supporting regulated and high-stakes environments where security, compliance, uptime, and accountability are critical.

For more than 20 years, Locknet has helped banking, healthcare, and construction and engineering organizations reduce IT risk, eliminate blind spots, and replace internal complexity with shared ownership and proactive expertise. Locknet delivers integrated managed IT, cybersecurity, cloud services, compliance support, and end-user solutions designed to stand up to audits, incidents, and growth.

Audited to UCS/SOC 2 Type II standards and examined by the FFIEC, Locknet is trusted by clients and regulators alike for its consistency, responsiveness, and partnership-driven approach. Locknet exists to provide clarity, confidence, and peace of mind when failure is not an option. Learn more at www.locknetmanagedit.com.

Equal Employment Opportunity

Locknet Managed IT is committed to equal employment opportunity for all applicants and employees without regard to race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law. We support both the letter and the spirit of this commitment.