Systems Administrator

Locknet Managed IT; Onalaska (WI); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Parental leave

Job summary

Locknet Managed IT is seeking a motivated Systems Administrator I to support clients and internal users, ensuring reliable, secure, and efficient IT operations. Early-career professionals will troubleshoot, assist with remote management, and contribute to proactive solutions in a fast-paced, client-focused environment.

You will respond to help requests, document steps, and work with diagnostic tools while building foundational technical skills and a strong service mindset.

Qualifications

• Bachelor's or associate degree in Computer Science or related field preferred or 2+ years hands-on IT experience.
• Experience supporting Microsoft desktop and server operating systems and Microsoft Office.
• Strong customer service mindset with excellent verbal and written communication skills.
• Ability to troubleshoot hardware and software issues across PCs, printers, laptops, and servers.
• Working knowledge of diagnostic and help desk tools.
• Excellent documentation, organization, and time management skills.

Responsibilities

• Provide first-level technical support by receiving, prioritizing, documenting, and resolving end-user requests via phone, email, and ticketing system.
• Build rapport with users, gather problem details, and deliver friendly, professional service.
• Troubleshoot issues using diagnostic utilities, knowledge bases, and documented processes.
• Perform remote-based solutions including software installs, upgrades, configuration, backups, and preventative maintenance.
• Escalate issues when needed while documenting resolutions.
• Test and verify fixes and complete post-resolution follow-ups.

Skills

Customer service

Troubleshooting

Documentation

Time management

Communication

Problem solving

Team collaboration

Education

College diploma in Computer Science or related field

Two years of IT experience

Tools

Microsoft Windows OS

Microsoft Office

Remote management tools

Ticketing system

Job description

Support Systems. Solve Problems. Make an Impact.

Locknet Managed I T is seeking a motivated and service-oriented Systems Administrator I to support our clients and internal users by ensuring reliable, secure, and efficient computer operations. This role is ideal for someone early in their IT career who enjoys problem-solving, helping others, and building foundational technical skills in a fast-paced, client-focused environment

In this position, you’ll be on the front lines of IT support - responding to help requests, troubleshooting technical issues, and delivering solutions using modern diagnostic and remote management tools. You’ll play a critical role in keeping our clients productive and confident in their technology

What You’ll

• DoProvide first-level technical support by receiving, prioritizing, documenting, and resolving end-user help requests via phone, email, and ticketing syste
• msBuild rapport with users, gather problem details, and deliver friendly, professional servi
• ceTroubleshoot issues using diagnostic utilities, knowledge bases, and documented process
• esPerform remote-based solutions including software installs, upgrades, system configuration, backups, and preventative maintenan
• ceEscalate issues as needed while maintaining clear documentation through resoluti
• onTest and verify fixes to ensure issues are fully resolv
• edComplete post-resolution follow-ups to ensure user satisfacti
• onIdentify trends in support issues and contribute to preventative solutions, help sheets, and FA
• QsParticipate in an after-hours on-call rotation as schedul
• edPerform other duties as assign

ed
What We’re Looking

• ForCollege diploma in Computer Science or a related field, or two years of equivalent hands-on IT experie
• nceExperience supporting Microsoft desktop and server operating systems and Microsoft Off
• iceStrong customer service mindset with excellent verbal and written communication ski
• llsAbility to troubleshoot hardware and software issues across PCs, printers, laptops, and serv
• ersWorking knowledge of diagnostic and help desk to
• olsStrong documentation, organizational, and time management ski
• llsHighly motivated, detail-oriented, and eager to le
• arnAbility to prioritize tasks effectively in a fast-paced environm
• entComfortable working both independently and as part of a collaborative t

eam
Preferred (not requir

• ed):University degree in Computer Sci
• enceIndustry certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA,

MCSE
Why Join Locknet Manage

• d IT?Competitive compens
• ding:401(k) with 50% company match (up to your firs
• t 8%)Medical, dental, vision, and life insu
• ranceCompany-paid short- and long-term disab
• ilityPaid time off, paid holidays, parental leave, and family care
• daysSupportive, team-oriented environment with opportunities to grow your IT c
• areerExposure to diverse technologies and regulated, security-focused client environ

ments
About Locknet Mana

ged ITLocknet Managed IT, an EO Johnson company, is a premier managed security and IT partner serving organizations across Minnesota, Wisconsin, Iowa, and Illinois. Built for leaders who carry risk, Locknet specializes in supporting regulated and high-stakes environments where security, compliance, uptime, and accountability are cri

tical.
For more than 20 years, Locknet has helped banking, healthcare, and construction and engineering organizations reduce IT risk, eliminate blind spots, and replace internal complexity with shared ownership and proactive expertise. Locknet delivers integrated managed IT, cybersecurity, cloud services, compliance support, and end-user solutions designed to stand up to audits, incidents, and

growth.
Audited to UCS/SOC 2 Type II standards and examined by the FFIEC, Locknet is trusted by clients and regulators alike for its consistency, responsiveness, and partnership-driven approach. Locknet exists to provide clarity, confidence, and peace of mind when failure is not an option. Learn more at www.locknetmanage

dit.com.
Equal Employment Op

portunityLocknet Managed IT is committed to equal employment opportunity for all applicants and employees without regard to race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law. We support both the letter and the spirit of this co

mmitment.
Ready to grow your IT career and make a re

al impact?Apply today at www.locknetmanagedit.com and join a team that values service, security, and continuous

learning.