Systems Engineer 2 - Service Desk

Anatomy IT; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare (medical, dental & vision)

401K fund contribution

Paid time off

Short and long-term disability

Job summary

Anatomy IT, a leader in healthcare IT solutions, is seeking a Systems Engineer 2 for the Service Desk. This position requires a highly motivated individual who will troubleshoot technical support requests via telephone, email, or chat. Responsibilities include resolving complex support issues, training users on software and hardware, and collaborating with various departments. Successful candidates will have at least 4 years of help desk experience, a high school diploma, and certifications like CompTIA A+/Network+. Anatomy IT offers competitive benefits, emphasizing teamwork in a caring atmosphere.

Qualifications

• Minimum of 4 years of work experience in a Help Desk role.
• Complete technical understanding of Windows Desktop, DNS, mail flow, VPN, file servers, and Active Directory.
• Solid customer service and communication skills.

Responsibilities

• Troubleshoot and resolve desktop, server and line of business application incidents.
• Train and guide clients in software and hardware usage.
• Collaborate with other departments to solve complex issues.

Skills

Active Directory

Managed Backup Software

DNS

InTune

Exchange/Office 365

Network Printing

SQL

SAN Technology

Office Deployment Tool

SharePoint

Education

High School Diploma

CompTIA A+/Network+ Certification

MCSA Certification

Job description

The Systems Engineer 2 - Service Desk position is a highly motivated team player with excellent interpersonal skills. This position is exempt. You will work on requests for technical support by telephone, email or chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications and server infrastructures. End‑user and team member support is the overall expectation of this role. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role.

Responsibilities

• Troubleshoot and resolve desktop, server and line of business application incidents
• Complete move/add/changes of client workstations/servers
• Resolve escalated issues from the L1 team members
• Train and guide clients in software and hardware usage
• Collaborate with other departments to solve complex issues
• Tasks assigned by leadership
• Keep an eye on expiration of any software and hardware for your customer and recommend replacements

Skills Required

• Basic understanding of Active Directory OU Structure; ability to create security groups and apply NTFS permissions
• Basic understanding of Managed Backup software(s) and file restoration; perform a virtual disk restore
• Basic understanding of namespace and DFS replication; ability to identify replicated folders and namespace servers
• Ability to identify when an issue is DNS related; ability to check DHCP for correct settings (Gateway/DNS servers), identify DHCP device, and understand A Records, CNAME and MX records
• Basic understanding of folder inherence; ability to create and modify file permissions, and identify and perform basic troubleshooting
• Ability to identify and troubleshoot InTune issue; modify existing InTune policies
• Exchange/Office 365
  • Understand mail flow from sender to recipient
  • Update/change Send & Receive Connectors
  • Legal Hold/eDiscovery/Compliance
  • Creating new Transport rules
• Ability to install a network printer on the server and perform advanced diagnostics, as well as scan to email setup and scan to folder setup
• Experience with Network Printing including how to add a printer to Print Management, and troubleshoot existing printer GPOs and driver issues
• Understanding of RDGateway setup on the server; troubleshooting server-side issues; publish RemoteApp
• Basic understanding of network routing including the difference between dynamic and static routing
• Overall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and Dell OMSA
• Experience with spam filtering: set up encryption filters, and understand mail flow and how it relates to spam filtering as well as how to whitelist/blacklist company-wide
• SQL knowledge
  • RBL checks, contacting vendors to fix
  • Basic knowledge of SQL services, servers, and different SQL applications
  • Ability to troubleshoot SQL Server service issues
  • Troubleshoot ODBC and determine if issues are server or client side
• Basic understanding of SAN technology and ability to patch
  • Be able to check NAS functions
  • Perform file‑sharing operations
  • Basic knowledge of iSCSI/FibreChannel
• Modify current scripts
• Office Deployment Tool
• File share/SharePoint
  • Basic understanding of folder inherence
  • Ability to create and modify file permissions
  • Ability to identify and perform basic troubleshooting
  • Create/Manage SharePoint sites

Job Requirements

• High School diploma
• Minimum of 4 years of work experience in a Help Desk role
• CompTIA A+/Network+ or equivalent experience
• Complete technical understanding and expertise in the following:
  • Windows Desktop
  • DNS functionality
  • Mail flow diagnostics
  • VPN support
  • File server support
  • RDS environment support
  • Active Directory support
• Solid customer service, communication, and organizational skills
• Ability to work under tight deadlines and shifting priorities
• Occasionally work past scheduled work hours to complete work tasks
  • Including occasional nights and weekend work as needed
• Participate in a rotating on‑call schedule
• Reliable and punctual
• MCSA certification is a plus
• Network (Sophos, SonicWALL, Cisco) certifications are a plus
• Apple OSX knowledge is a plus

Why Anatomy IT?

Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.

The Company

Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30 years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals.

Benefits

We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid time off, short and long term disability, and a family atmosphere of caring and concern for each team member.

Equal Opportunity Employer

We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or veteran status. Different makes us better.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees.