IT Support Specialist

Highwood USA; Hazleton (Luzerne County); On-site; USD 52,000 - 76,000; Full time

Job summary

Highwood USA is seeking an IT Systems Specialist to install, troubleshoot, and maintain IT systems that boost efficiency and security across the business. You will handle on-site and remote support for PCs, printers, and network components, while ensuring AD, RDP, Office 365, and VPN security are up to date.

The role requires 2–5 years of IT support experience and an Associate’s degree. Certifications like A+, Network+, and Security+ are advantageous.

Qualifications

• Associate’s degree required.
• 2–5 years of IT support/helpdesk experience.
• CompTIA A+ (Preferred)
• CompTIA Networking+ (Recommended)
• CompTIA Security+ (Nice to have)

Responsibilities

• Helpdesk and day to day workstation and application troubleshooting utilizing remote support tools.
• Resolving technical issues in a Windows environment, including on-prem Active Directory, Microsoft Remote Desktop, Office 365, Cisco AnyConnect, and Delmiaworks IQMS
• Remediation of security vulnerabilities as detected
• Creation and maintenance of user facing “how-to” and internal documentation
• Investigating and resolving trouble ticket items and making necessary repairs
• Onsite and remote support tackling day-to-day maintenance and repair of computers, printers, scanners, and network components
• Installing and testing network cabling
• Coordinating and implementing network software patches and upgrades
• Multi-Site Support for enterprise data, voice and video networks
• Administering enterprise wide security policies and systems
• Monitoring long-term information security and privacy strategy
• Planning and upgrading network installation projects
• Working with outside vendors for monitoring, new installations, upgrades, patches, and other support

Skills

Helpdesk

Windows support

Active Directory

Remote support tools

Documentation

Communication

Team player

Education

Associate’s degree

Tools

Microsoft Remote Desktop

Office 365

Cisco AnyConnect

IQMS (DelmiaWorks)

Active Directory

Job description

Position Summary

Successful IT Systems Specialists enjoy the challenges of installing, troubleshooting, and maintaining IT systems that optimize efficiency and security to best meet the goals of the business.

Essential Duties and Responsibilities

• Helpdesk and day to day workstation and application troubleshooting utilizing remote support tools.

• Resolving technical issues in a Windows environment, including on-prem Active Directory, Microsoft Remote Desktop, Office 365, Cisco AnyConnect, and Delmiaworks IQMS

• Remediation of security vulnerabilities as detected

• Creation and maintenance of user facing “how-to” and internal documentation

• Investigating and resolving trouble ticket items and making necessary repairs

• Onsite and remote support tackling day-to-day maintenance and repair of computers, printers, scanners, and network components

• Installing and testing network cabling

• Coordinating and implementing network software patches and upgrades

• Multi-Site Support for enterprise data, voice and video networks

• Administering enterprise wide security policies and systems

• Monitoring long-term information security and privacy strategy

• Planning and upgrading network installation projects

• Working with outside vendors for monitoring, new installations, upgrades, patches, and other support

Essential Functions

• Multi‑Site Network Setup and Maintenance

• Configure and optimize on‑site and off‑site Data Backup and Policies

• Configure and maintain All Network Printing Functions

• Maintain and Optimize Firewall Policies

• Configure Network Switches

• Administer Microsoft Remote Desktop

• File System Management and Configuration

• Microsoft Active Directory Administration

• Desktop Support and Software Installation per Company Policies

• Set up new users in phone, e‑mail, domain, security and IQMS systems

• Program Phone and Unified Communications Software

• Implement New Hardware and Software for all Employees

• Maintain inventory as issued and spare equipment

• Excellent organizational skills and attention to detail

• Excellent communication and interpersonal skills. Effectively interact and work in a team environment

• Committed to lifelong learning and continuous improvement

• Must possess a “Get it done well” attitude

• Committed to making positive change, but remaining flexible and able to adapt to company growth and evolving responsibilities

• Interested in company results

• Treat people with respect

• Commitment to working safely

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as the ability to handle situations by working as a team. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate’s degree Required and Minimum 2-5 years of IT Support / Helpdesk experience
• Certifications
  • CompTIA A+ (Preferred)
  • CompTIA Networking+ (Recommended)
  • CompTIA Security+ (Nice to have)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Specific vision abilities required by this job include ability to accurately compare color and pattern of products to quality control standards. Frequent requirement for attention to detail; prolonged use of a computer terminal, telephones and other electronic equipment. The employee must be able to lift and /or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to occasionally loud and PPE is required. Appropriate hearing protection while in the plant is required as noise levels within the facility meet OSHA requirements for hearing protection equipment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. IT Systems Specialists typically work between an office environment and the production floor but the purpose of the project may sometimes take them to non‑standard workplaces. The noise level in the work environment can be loud.

Equal Employment Opportunity

Highwood provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, veteran status or any other characteristic protected by the law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.