Systems Field Technician

Locknet Managed IT

Minneapolis (MN)

On-site

USD 34,440 - 38,572

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Vacation and self/family care days

Parental leave

Group medical, dental, vision and life

401(K) plan with 50% match

Discretionary profit sharing

Company paid short- and long-term disability coverage

Paid Holidays

Job summary

A leading managed service provider is seeking a Systems Field Technician in Minneapolis, MN. This full-time role involves providing excellent onsite support, deploying hardware, and resolving customer issues. Ideal candidates are tech-savvy problem solvers with strong communication skills. The position offers competitive pay ranging from $25.00/hr to $28.00/hr and a variety of company benefits.

Qualifications

Proficient in desktop and server operating systems, including Windows 7/8/10.
Experience in troubleshooting hardware and software.
Exceptional written and oral communication skills.

Responsibilities

Prepare and deploy customer hardware.
Perform onsite support and assistance for customers.
Document and resolve end-user help requests.

Skills

Customer service orientation

Troubleshooting

Communication skills

Analytical skills

Education

College diploma in computer science or 2 years equivalent work experience

University degree in computer science

Tools

Diagnostic utilities

Windows operating systems

Job description

Join to apply for the Systems Field Technician role at Locknet Managed IT

1 week ago Be among the first 25 applicants

This range is provided by Locknet Managed IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $28.00/hr

Recruiting talent in the Imaging and IT world. I love hearing people's stories and how they got where they are today and how I can bring them to the…

Are you a tech‑savvy problem solver who enjoys working in a fast‑paced environment? If so, we have an exciting opportunity for you! As a Systems Field Technician, you will be at the forefront of providing excellent onsite support and assistance to our valued customers. From deploying hardware to resolving help requests, you will play a crucial role in ensuring our customers have a seamless experience. If you thrive on delivering hands‑on solutions and love the thrill of troubleshooting, join our team and let’s create exceptional experiences together.

JOB SUMMARY

The Systems Field Technician role is to accurately and efficiently prepare and deploy customer hardware as well as perform onsite support and assistance for customers both internal and external. This includes receiving, prioritizing, documenting, and actively resolving end‑user help requests while on site at the customer’s location. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in‑person, hands‑on help at the desktop level.

PRIMARY RESPONSIBILITIES

Follows established processes for deploying desktops, laptops, tablets, servers and other hardware that meet EOJ standards for quality and security
Acts as the front‑line representative for other Locknet teams to perform hardware installs, troubleshooting, preventative maintenance, or support as necessary
Prioritizes and schedules project‑based work, support tickets, alerts, and escalations
Records, tracks, and documents the customer service request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Accurately documents client environments including hardware, software, and network configurations in Locknet knowledge bases
Interacts with software and hardware vendors on the client’s behalf to resolve issues or install and update software
Performs remote support, software installs, or end users’ setups, as required
Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Identifies and learns appropriate software and hardware used and supported by the organization
Test fixes to ensure problem has been adequately resolved
Performs post‑resolution follow‑ups to help ensure customer satisfaction
Evaluates documented resolutions and analyzes trends for ways to prevent future problems
Assesses hardware, software and network needs to ensure effective and efficient computer operations are achieved
Maintains an up‑to‑date knowledge of processes, procedures, and best practices in order to help ensure Field Technician processes remain safe, secure and efficient
Performs other duties as assigned

MINIMUM REQUIRED EDUCATION & EXPERIENCE

College diploma in the field of computer science or 2 years equivalent work experience
Experience with desktop and server operating systems, including Windows 7/8/10, Server 2008‑2016 and Microsoft Office

PREFERRED EDUCATION & EXPERIENCE

University degree in the field of computer science and 2 years equivalent work experience

Preferred Certifications:

Comp‑TIA Network+
Comp‑TIA A+
CompTIA Security+
CCNA
MCSA

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Knowledge of basic computer hardware, including PC’s, printers, laptops, servers
Working knowledge of a range of diagnostic utilities
Good understanding of the organization’s goals and objectives
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport‑building, listening, and questioning skills
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user‑friendly language
Highly self‑motivated and directed
Keen attention to detail
Proven analytical and problem‑solving abilities
Ability to effectively prioritize and execute tasks in a high‑pressure environment
Exceptional customer service orientation
Experience working in a team‑oriented, collaborative environment

TRAVEL REQUIREMENTS

Must have a valid driver’s license
Maintain a good driving record
This position requires driving regularly and occasional overnight travel

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required to walk, stand, lift or carry 25 pounds or less and repetitive movement (fine motor like typing, writing, keyboarding, filing). The employee frequently is required to reach shoulder height, above and below shoulder height, pull/push 50 pounds or less, lift or carry between 25 to 50 pounds, bend/stoop/crouch, and twist/turn. The employee is occasionally required to sit, climb, pull, push or carry over 50 pounds, crawl, and kneel.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

COMPANY BENEFITS

Competitive compensation
Vacation and self/family care days
Parental leave
Group medical, dental, vision and life
401(K) plan with a 50% match up to your first 8%
Discretionary 401(K) profit sharing plan
Company paid short‑ and long‑term disability coverage
Paid Holidays

HOW TO APPLY

Locknet Managed IT Services has an online employment application. In order to complete it, you need to apply for a specific position. All open positions can be found on our website at www.locknetmanagedIT.com/careers.

If this is the first time you have applied for a position with Locknet, you will be asked to register. Returning applicants will only need to provide their email address and password.

Locknet Managed IT Services, an EO Johnson Company, is a top managed service provider (MSP) in the nation. With clients and offices throughout Minnesota, Wisconsin and Iowa, Locknet has supported technology strategies for companies for more than 30 years. Locknet’s world‑class team is dedicated to making your network safe by providing a range of managed security and network management services, including technology assessments, firewall management, patching, desktop and server support, private‑cloud backup and much more. Locknet is UCS/SOC 2 Type 2 Certified, ensuring the highest level of trust and peace of mind for their clients. Read more at www.locknetmanagedIT.com.

EQUAL EMPLOYMENT OPPORTUNITY

Locknet Managed IT Services, an EO Johnson Company, is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.

Seniority level