IT Systems Administrator

New Charter Technologies, LLC; New York (NY); On-site; USD 68,000 - 104,000; Full time

Benefits offered by this job

Health Insurance

RTO (Responsible Time Off)

401(k) Matching

Job summary

New Charter Technologies is seeking a skilled System Administrator to support clients remotely and on-site in Westchester County and New York City. This role focuses on Windows Server, Office 365, networking, and cloud services.

You will work in a fast-growing MSP environment, mentoring junior staff and ensuring uptime. The position is on-site in White Plains, NY, with a typical 8:30 AM to 5:30 PM schedule and a competitive $80,000 salary.

Qualifications

• Minimum 3 years of experience with Microsoft Windows Server.
• Strong networking and system administration skills.
• Experience supporting MSP clients, remote and on-site.
• Excellent communication and organizational abilities.
• Willingness to commute to White Plains, NY or relocate.

Responsibilities

• Provide remote and on-site technical support to clients.
• Monitor and maintain client systems to prevent downtime.
• Collaborate with clients to deliver tailored IT solutions.
• Manage Windows Server environments and Windows 10 workstations.
• Administer Office 365 environments.
• Configure and support TCP/IP networking.
• Use ConnectWise and other RMM tools for monitoring.
• Assist cloud infra support in Azure and AWS.
• Document procedures and interactions in ticketing systems.
• Mentor junior staff and delegate tasks.

Skills

Windows Server

Networking

Troubleshooting

Communication

Teamwork

Education

College degree in IT or related field

Relevant certifications

Tools

ConnectWise

Azure

AWS

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

ProTech IT Solutions, a New Charter Technologies Company, is a fast-growing Managed Service Provider (MSP) based in White Plains, NY. We are seeking a skilled and client-focused System Administrator to join our team. This role supports clients both remotely and on-site, primarily in Westchester County and New York City.

We’re looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions.

Key Responsibilities

• Deliver remote and on-site technical support to clients with professionalism and urgency.
• Proactively monitor and maintain client systems to prevent downtime and improve performance.
• Collaborate with clients to understand their IT needs and deliver tailored solutions.
• Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
• Administer Office 365 environments including user management and email configurations.
• Configure and support network protocols such as TCP/IP and ensure secure connectivity.
• Utilize RMM tools (e.g., ConnectWise) for system monitoring and management.
• Assist in cloud infrastructure support including Azure and AWS environments.
• Document technical procedures and client interactions in ticketing systems.
• Demonstrate leadership by mentoring junior staff and delegating tasks effectively.

Required Qualifications

• Minimum 3 years of experience with Microsoft Windows Server.
• Strong troubleshooting and problem-solving skills.
• In-depth knowledge of networking and system administration.
• Excellent communication and organizational skills.
• Ability to multitask and work independently or as part of a team.
• Reliable commute to White Plains, NY or willingness to relocate.

Preferred Qualifications

• Experience in a Managed Service Provider (MSP) environment.
• Familiarity with RMM tools such as ConnectWise.
• Cloud experience with platforms like Azure or AWS.
• College degree in IT or related field and relevant certifications.

Benefits

• Health Insurance
• RTO (Responsible Time Off)
• 401(k) Matching

Schedule

• 8-hour shift: 8:30 AM – 5:30 PM

Location: Onsite - White Plains, NY
Job Type: Full-Time
Salary: $80,000 annually

Who We are:

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in‑class technology solutions to propel our clients into the digital world.

At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine?

Let’s transform the world together and build a career that’s as unique as you are!

New Charter i_s committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status_