System Technician-FTTH

WOW!; Michigan; On-site; USD 52,000 - 78,000; Full time

Job summary

WOW! is seeking a Field System Technician-FTTH to maintain and repair the fiber network from hubsites to subscriber endpoints in Michigan. You will test FTTH/PON/HFC components, perform cable routing, and support OLT and passive components alignment.

The role requires 3–5 years of maintenance experience, strong troubleshooting skills, and the ability to work independently with field equipment and safety standards in mind.

Qualifications

• 3–5 years of system maintenance experience (or equivalent)
• Fiber network troubleshooting and fault resolution
• Knowledge of FCC/NESC standards and OSHA requirements

Responsibilities

• Maintain hubsite/OTN hardware and power needs.
• Test FTTH, PON, and HFC plant using SLM, VOM, OTDR, and optical meters.
• Perform basic DC wiring and troubleshoot light, RF, AC, and DC paths.
• Balance and align passive components and OLT signals to subscriber ports/ONTs.
• Assist with fiber restoration and emergency response as needed.

Skills

Fiber network troubleshooting

Independent worker

Technical communication

Pole transfer work

Education

High school diploma or equivalent

Fiber certifications (a plus)

Tools

Signal Level Meter (SLM)

Volt-Ohm-Meter (VOM)

OTDR

Optical power meter

Spectrum analyzer

Job description

Summary:Maintain and repair all aspects of the Fiber to the Home (FTTH) network from the Hubsite and/or OTN cabinet to the passive network devices including any and all PON nodes and their associated power supplies; assists with training and development of other System Technician-FTTH technicians; occasionally and with direction provides day-to-day engineering and operations support to the department.Duties and Responsibilities:Essential duties and responsibilities include but are not limited to those listed below:Assessment, maintenance and repairs for hubsite/OTN cabinet, outside FTTH distribution plant, and general plant componentsMaintain hubsite/OTN hardware and powering needs and maintenanceTest FTTH, PON, and HFC plant and components using: Signal Level Meter (SLM), Volt-Ohm-Meter (VOM), OTDR, optical power meter, spectrum analyzer and compare findings with documentationPerform basic DC wiring from equipment to Telect panelsTroubleshoot/repair problems with light, RF, AC, and DC portion of forward and reverse plant for transmission levels, signal losses and other interferencePerform routine remote OLT setup and balancing, alignment and adjustment of passive components and equipment used to process signals from the OLT to any subscriber port and/or subscriber ONTPerform basic underground and aerial construction duties associated with PON (DWDM) operations such as replacement of defective/damaged optical splitters and subscriber portsMaintains, repairs and replaces optical components of the remote OLTPerform routine business subscriber connection duties such as running/hanging fiber drop and utilize handheld splicer to complete connectionsPerforms and/or assists with emergency fiber restoration.Performs analysis of system performance reports and subsequent preventive and remedial activitiesUnderstand/apply FCC and NESC technical standards, including performing FCC required testingIdentify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)Perform networking related troubleshooting including SQC test, trace route and speed testPerform Power Supply installation, maintenance and repair and have a basic understanding of our Continuity PS status monitoring systemPerform Field Ops-Engineering walkoutsMaintain excellent attendance and appearanceOther duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Possess a firm understanding or fiber network for troubleshooting and fault resolution assistanceAble to present technical information to a non-technical audienceAble to work independentlyAble to use assigned test equipment including but not limited to Signal Level Meter (SLM), Volt Ohm Meter (VOM), OTDR and optical power meter, and other various optical T&T equipmentAbility to safely assist and/or perform pole transfers within company and NEC guidelinesAbility to raise, lower, re-tension, delash and relash existing plantAble to prioritize and organize assignments and responsibilitiesAble to accurately maintain records, logs, reports, work orders, etcAble to work flexible hours as required including evenings, weekends and on-call shiftsMust have a valid (state) driver’s license and maintain driving record that meets the Company’s insurance carrier’s requirementsEducationPosition requires a high school diploma or equivalentExperience/Skills Needed:3 -5 years of System Maintenance experience (or equivalent in training and experience) and/or related associate's degree is preferredIndustry standard fiber certifications a plusComputer Skills:MS Suite, Internet software, E-mail, basic understanding of Google SuitePhysical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to talk and hearRequired to use close vision and be able to focus, ability to adjust focus and to see colorsMust be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this positionAbility to work while standing most of the timeAbility to walk or work over all types of terrain, in all types of weatherAbility to carry tools and equipment including ladders and tool beltsAbility to work in tight spaces while bending, twisting and reachingAbility to carry, climb and operate extension ladder (approx. 28’ & 75lbs)Ability to differentiate between different sizes and colors of wiresAbility to perform work in elevated places (i.e., roofs and utility poles)Ability to use drills, hammers, wrenches, screwdrivers and other hand toolsAbility to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and graspAbility to lift up to 75 poundsPhysically able to operate computer equipment and test equipmentAbility to work in environments that may have dust, dirt, noise, reptiles and insects and cleaning solutionsAbility to work safely near power lines and electrical equipmentAbility to drive Company vehicles in a safe mannerWOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employerAll qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran