OSP Fiber - Network Maintenance Supervisor

Nextlink Internet; Springtown (TX); On-site; USD 70,000 - 105,000; Full time

Job summary

Nextlink Internet is seeking an OSP Fiber Maintenance Supervisor to oversee fiber maintenance, outages and team leadership. You will coordinate field crews, document work and ensure safety and regulatory compliance on live networks.

This role requires the ability to manage extended night shifts and complex outages. Responsibilities include directing maintenance activities, leading the team, and communicating with NOC and engineering to restore services efficiently.

Qualifications

• Experience maintaining live fiber networks and performing splice work.
• Ability to coordinate maintenance teams and document activities.
• Willingness to work extended nights and holidays as needed.

Responsibilities

• Oversee fiber maintenance and outages, coordinating with NOC and field teams.
• Lead safety practices, training, and on-the-job instruction for staff.
• Prepare and file outage documentation and as-built maps.

Skills

Communication

Leadership

Team training

Independent work

High stress situations

Plan maintenance

Safety focus

Education

High school diploma or GED

Tools

OTDR

Bucket truck

Mini excavator

Splicing tools

Job description

Company OverviewWe are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.Job Summary :The OSP Fiber Maintenance Supervisor is responsible for network reliance to include o utage reporting to fiber cabinets, fiber splitter cabinets , and fiber developments . The Maintenance Supervisor is responsible for coordinating and delegating all responsibilities to the maintenance team that falls under them. This will include any OT hours worked and any after-hours event s , scheduled or unexpected.Essential Functions:Must be able to splice any type of fiber optic cable in any type of conditionMust be able to run and safely operate a bucket truckMust be able to run and safely operative a mini excavatorMust have previous experience maintaining live optical / LOS networksMust have critical thinking skills in potentially high stress situationsMust understand low voltage theories to include AC and DC polaritiesMust understand AC to DC rectifying principlesMust understand PON and GPON technologies and be able to troublesh oot outagesMust be able to run OTDR and troubleshoot fiber from network to end userMust be able to record all data and document that for management and engineeringMust understand backbone, feeder, and AP principals in FTTX practicesMust be able to give directions and leadership to the team that falls under themMust be able to orc hestrate any controlled outages / repairs , this includes working with NOC, fi lling out and filing the appropriate paperwork and working with the appropriate channels for a successful controlled outageMust be willing to work extended hours, often prepping scheduled events during the day and working into the nightMust be able to differentiate the difference between different sizes and colors of cablesExperience conducting and providing training to the teamMust have experience with DOT regulation sAbility to communicate in person and by telephone , even at odd hours of the nightMaintains network integrity through preventive maintenanceAbility to use any equipment in a safe manner, in accordance with company, industry and regulatory standardsWorks on regularly scheduled days as well as unscheduled days and beyond regular work hours as requiredSkill in using a Windows-based computerAbility to prioritize and organize effectivelyAbility to work independently and with othersAbility to plan the team’s task / priorities weeks in advance, as well as manage any unplanned maintenance / outageAbility to read and repair from blueprints and/or wire diagramsAbility to complete mechanical tasks such as fiber splicing , reading meters (volt, RF and Fiber), conducting tests and performing troubleshooting measures to achieve plant level requirementsAble to work in all-weather climatesAs needed repair and maintenance of headend electronics and critical infrastructure equipmentComplete daily production reports, mark up maps, keep track of work hours and complete “as-built” maps for areas workedSafely operate and use bucket truck to complete maintenance assignmentsA bility to work majority nights shiftsAbility to use computer-based programs required to support the activation and verification of electronic equipment installsAble to work at varying heights from a bucket truck, as well as ground level in underground vault sWork within a team environment to ensure the full job scope is completed within the scheduled timeframeReach, push, pull, hold, grasp and perform fine manipulation task on cable and electronic equipmentMust be willing to lead by example and train all team members / new hires in safe and effecting maintenance practicesMust be willing to work during holidays or during planned events due to the nature of this roleMust be able to work with other network providers at a high level on scheduling any new turn up s and scheduling any upgrades or decomsMust be able to attend and lead meetings in regard to the maintenance activities you, or your team preformMust be able to keep detailed records of all maintenance activities . This includes hours worked outside of normal business hours, the time customers were down, how long the repairs took, how many customers were affected , how long did the repair take , ETC .Must be able to take calls from the team working maintenance activities regardless of day or time. It will be your responsibility to lead the team and assist them when they have questions, and you are not onsite with themReasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.Skills:Good communication and organizational skillsAbility to work independently as well as in a team environmentUnderstand construction prints and splice documentsMust be able to work outside in all w eather conditions as well as in a splicing trailerDedicated to safety and keeping a safe work environmentAbility to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.Must pass a drug screening test and a criminal background check.Must have time management skills and understand the importance of managing timeMust have a proven track record of being on timeMust maintain a clean and presentable company vehicleMust be able to be able to multi-task and handle multiple project standings at one timeEducation and Experience:High school diploma or GED equivalent required .Experience with fiber toolsJob Classification:Construction FiberNon-ExemptW ork Environment /Hazards:O utdoor elements and working with aerial plantIn proximity of heavy machinery and moving vehiclesWorking close to power transformersModerate to loud noise level sUse of PPEPhysical Demands:Sitting stationary for long periods of time splicingClimbing ladders, crouching, balance , kneel, stoopWorking in all weather conditionsWorking Hours/Days :Min 40 hoursOvertime as neededMainly night workTravel Requirements:70-100 % travel requiredAffirmative Action (AAP/EEO Statement):Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.Drug Free Workplace:Nextlink intends to provide a safe work environment that will help protect the safety, health, and well-being of all employees . Therefore, we are committed to an alcohol and drug-free workplace.Affirmative Action (AAP/EEO Statement):Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.Drug Free Workplace:Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.