Sales & Service Technician

Frontier Communications Corporation; Lakeville (MN); On-site; USD 34,440,000 - 44,083,200; Full time

Job summary

Frontier Communications Corporation is seeking a field technician to install, maintain and repair network facilities from station equipment to line cards. You will perform inside wiring for residential and business broadband, deploy networking gear, and read service orders and diagrams to complete installs.

You'll work outdoors in all weather, climb poles, use ladders and bucket trucks, and provide hands-on support to customers.

Qualifications

• High School Diploma or equivalent.
• Experience in telecommunications installation and maintenance.
• Pole climbing certification required; cannot exceed 275 lbs. in full gear.
• Must complete company training and demonstrate ability to complete full installs.
• Ability to work independently and face-to-face with customers.
• Outdoor work in adverse weather and in confined spaces.
• Valid driver's license and satisfactory driving record; CDL preferred.
• Must be available for flexible scheduling, holidays, after hours and call-outs.

Responsibilities

• Install and maintain inside wire for residential/business broadband service.
• Install and maintain networking equipment including Fiber to the Home, ONT, wireless routers, modems, and gateways.
• Read and understand service orders, trouble tickets, and drawings; perform maintenance on buried, aerial, and underground cables.
• Perform aerial work from poles, ladders, and bucket trucks; place aerial and buried drops.
• Aids/assists other departments; mentor co-workers; adapt to changes in technology and procedures.
• Read circuit diagrams and electrical schematics; use various test equipment to ensure quality.

Skills

Keyboard skills

Software skills

Education

High School Diploma or equivalent

Tools

Cable Locator

Hand Tools

Hand Held Terminal

Various Test Equipment

4 Tel Test System

Laptop Computer

Splicing Equipment

Fiber Optic Testing Equipment

Job description

Summary

Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.

General Duties

• Driving: Frequent
• Travel: Moderate
• Install and maintain inside wire for residential/business broadband (HSI/Video) service
• Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.
• Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers.
• Perform all types of cable construction and maintenance work associated with all network facilities, including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units.
• Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics.
• Perform maintenance, repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements.
• Perform aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks. Possible add.
• Place aerial and buried plant and service drops.
• Navigates web, sets up Business/Residential computers and demonstrates to customers.
• Support and actively participate in the promotion of Company products and services.
• Must be able to adapt to changes in the business that include advances in technology and new skills and procedures.
• Aids/assists other departments and contractors as required; be self‑motivated; mentor co‑workers; follow through on assignments in a timely manner.

Qualifications

• High School Diploma or equivalent.
• Experience in telecommunications installation and maintenance.
• Basic keyboard and software skills.
• Must complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwear.
• Must complete company provided training and demonstrate ability to complete full installs.
• Ability to work independently and desire to work ‘face‑to‑face’ with customer.
• Ability to work outdoors in adverse weather conditions and in isolated or confined spaces.
• Valid driver's license and satisfactory driving record; CDL preferred.
• Must be available for flexible scheduling, holidays, after hours and call‑outs.
• Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.

Physical Requirements

Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision.

Tools and Equipment Used

• Cable Locator
• Hand Tools
• Hand Held Terminal
• Various Test Equipment
• 4 Tel Test System
• Laptop Computer
• Splicing Equipment
• Fiber Optic Testing Equipment

Equal Opportunity Employer Statement

Frontier Communications is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.