Field Service Technician

Knology Of Charleston; Charleston (SC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

PTO and paid holidays

Tuition reimbursement

Company vehicle and gas card

Tools, uniform, and PPE

Job summary

WOW! is hiring a Field Service Technician to install and repair phone, internet, and video services at customers’ homes and small businesses.

You will perform new connects, relocations, and maintenance while training customers on equipment and ensuring quality service. The role requires a high school diploma, strong customer interaction skills, and the ability to work independently in varying environments, including evenings and weekends.

Qualifications

• Requires a high school diploma or equivalent.
• Ability to interact with customers and communicate technical information to a non-technical audience.
• Ability to work independently.
• Ability to read street maps and measure distances.
• Ability to operate field service test equipment and handheld tools.
• Ability to maintain records and logs.
• Ability to handle escalations and time-critical issues.
• Flexible hours including evenings, weekends, and on-call shifts.

Responsibilities

• Perform new connects, reconnects, disconnects, upgrades, downgrades and changes of service for phone, internet or video.
• Install and relocate outlets and equipment.
• Install or remove converters, cable modems, wiring.
• Train customers on proper use of equipment.
• Troubleshoot system, monitor and repair faults from tap to consumer device.
• Maintain system security and perform safety checks.

Skills

Customer service

Independent work

Reading maps

Driving

Communication

Education

High school diploma

Tools

Field Service Tools

Test equipment (SLM, volt-Ohm meter)

Signal level meter

Spectrum analyzers

Job description

WOW! is currently hiring a Field Service Technician! From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them.

Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.

How can we get you excited to join a company that has won the “Best Places to Work Nationally Award”? Let us tell you about the perks!

• Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!
• Pay Range: $18.00-$24.00/hr. (Based on experience)
• Quarterly bonuses based on incentive program!
• Receive nationally recognized certifications which upon completion boosts your pay!
• Medical, dental, and vision insurance
• 401k with a company match, PTO, paid holidays, FlexPay, and tuition reimbursement.
• Receive a company vehicle, gas card, tools, professional uniform, and PPE!
• Defined career pathing opportunities including Lead, Supervisor, Manager, and Director.
• Significant discounts on broadband packages for employees residing in our service areas.

What you’ll be doing:

Essential duties and responsibilities include but are not limited to those listed below:

• Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, for phone, internet or video services
• Install and relocate outlets
• Install or remove converters and cable modems
• Install interior and exterior wiring
• Connect peripheral equipment
• Train customers on proper use of equipment
• Monitor, repair and record system, drop, and in-house leakage
• Assure proper signal levels and picture quality
• Identify causes of picture and/or signal degradation
• Troubleshoot from consumer device to tap
• Troubleshoot, repair and replace components from tap to consumer device
• Assure system security by terminating unused ports and tag drops and locking pedestals
• Take voltage measurements
• Understand/apply FCC and NESC technical standards
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
• Provide superior customer service & maintain professional appearance/behavior at all times
• Complete all tasks to WOW! quality standards
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Replaces defective/damaged tap plates and installs new taps
• Tests, maintains, splices, repairs and replaces coax cable.
• Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation.
• Performs network troubleshooting including ping test, trace routes and speed test.
• Other duties as assigned - which may include training other employees

All YOU need is:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position requires a high school diploma or equivalent.
• Able to interact with customers to present technical information to a non-technical audience.
• Able to work independently.
• Able to accurately measure distances using tapes and other measuring devices.
• Able to use assigned test equipment including but not limited to signal level meter (SLM) and volt OHM meter.
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate handheld Field Service Tool application.
• Able to handle escalations and time-critical issues.
• Able to read street maps.
• Able to work flexible hours as required, including evenings, weekends and on-call shifts.
• Must have a valid driver’s license and good driving record.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work while standing most of the time and walk or work over all types of terrain, in all types of weather.
• Ability to carry tools and equipment.
• Ability to work in tight spaces while bending, twisting and reaching.
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs).
• Ability to differentiate between different sizes and colors of wires.
• Ability to perform work in elevated places (i.e., roofs and utility poles).
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools.
• Ability to work with small components.
• Ability to use close vision, peripheral vision and adjust focus.
• Ability to work in poorly vented areas such as attics, in extreme temperatures.
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
• Ability to lift up to 90 pounds.
• Physically able to use computer equipment and test equipment.
• Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions.
• Ability to work safely near power lines and electrical equipment.
• Ability to drive Company vehicles in a safe manner.
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.

Wondering if you should apply?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About WOW!

WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team.

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